Interpersonal Skills List of Training Resources - Training Video | Management Training | Customer Service Training


INTERPERSONAL SKILLS: List of resources
Title & Format		Description

Insights and Strategies Series		Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Switch On - Assertiveness from the series: Switch On Series		Switch on Assertiveness demonstrates a simple approach based on the notion of ‘scripts’ or ‘message... More...

Switch On - Caring from the series: Switch On Series		Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi... More...

Switch On - Everyone from the series: Switch On Series		Switch on Everyone demonstrates a simple approach based on the notion of ‘scripts’ or ‘messages&rsq... More...

Switch On - Managers from the series: Switch On Series		Switch on Managers shows you can develop effective thinking patterns and behaviors to improve your leadership and man... More...

Switch On - Respect from the series: Switch On Series		The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors... More...

Switch On - Service from the series: Switch On Series		Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s... More...

Switch On - Staff from the series: Switch On Series		This program provides the stimulus for everyone to re-evaluate their own thinking patterns and behaviors. It will hel... More...

Getting Motivated		An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min... More...

Body Language & Rapport in Interviewing from the series: Selection Interview Skills Series		The body language and tone of interviewers have a big impact on job applicants. Find out the five best ways to build ... More...

Boomerang		Learn how to use the reciprocity urge to create happy customers and cooperative teams. ... More...

Appreciate Diversity and Inclusion from the series: Cutting Edge Communication Comedy Series 1-80		Appreciate Diversity and Inclusion is a timely video that will engage participants as they watch the Cutting Edge tea... More...

Calming a Complainer from the series: Cutting Edge Communication Comedy Series 1-80		The Calming a Complainer video provides skills to deal wth comlpainers professionally and calmly by examining an amus... More...

Making Decisions and Choices from the series: Cutting Edge Communication Comedy Series 1-80		Making Decisions and Choices effectively is an important workplace skill. We constantly make choices, just to get thr... More...

Success at Work: 02 Communicate Effectively from the series: Success at Work Series		Project positively, listen and respect others and be clear and engaging. ... More...

Success at Work: 03 Be Confident and Assertive from the series: Success at Work Series		Speak with confidence, overcome personal blocks and be assertive. ... More...

Success at Work: 04 Set and Achieve Goals from the series: Success at Work Series		Be clear about your goals and steps to achieve them and persist. ... More...

Success at Work: 08 Build Employability Skills from the series: Success at Work Series		Find ways to learn new skills, manage your emotions and speak impressively. ... More...

Success at Work: 09 Demonstrate Your Strengths from the series: Success at Work Series		Surprise people with knowledge, experience and self-awareness. ... More...

Prejudice and Discrimination from the series: Cutting Edge Communication Comedy Series 1-80		Dion experiences prejudice and Casey is victim to mob mentality. ... More...

Stereotyping and Diversity from the series: Cutting Edge Communication Comedy Series 1-80		Marcus uses hat day to demonstrate stereotyping and Casey is in tears. ... More...

Overcoming Setbacks from the series: Cutting Edge Communication Comedy Series 1-80		When facing setbacks recognize when you feel stuck and move forward. ... More...

Responding Thoughtfully from the series: Cutting Edge Communication Comedy Series 1-80		Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ... More...

Apologizing Carefully from the series: Cutting Edge Communication Comedy Series 1-80		Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ... More...

Building Relationships from the series: Cutting Edge Communication Comedy Series 1-80		Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation... More...

Listening Actively from the series: Cutting Edge Communication Comedy Series 1-80		Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening sess... More...

Negotiating for Results from the series: Cutting Edge Communication Comedy Series 1-80		Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to p... More...

Teaching Greetings from the series: Cutting Edge Communication Comedy Series 1-80		Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t... More...

Creating Positive Impressions from the series: Cutting Edge Communication Comedy Series 1-80		Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi... More...

Developing Successful Mindsets from the series: Cutting Edge Communication Comedy Series 1-80		Steve is dejected. Casey tries to cheer him up and Carol offers advice about being in the Negative Land of W. Carol te... More...

Overcoming Disempowerment from the series: Cutting Edge Communication Comedy Series 1-80		Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for fee... More...

Bullying and Harassment from the series: Difficult People and Situations Series		Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t... More...

Damage Control from the series: Difficult People and Situations Series		In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s... More...

Dealing with Manipulative People from the series: Take Away Training Series		Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc... More...

Difficult People and Situations Series		The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead... More...

Leadership Sins from the series: Difficult People and Situations Series		Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon... More...

Managing Boundaries from the series: Take Away Training Series		One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari... More...

Managing Difficult Customers and Complaints from the series: Sales and Service Masterclass Series		Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ... More...

Managing Personal Finances from the series: Learning a la Carte Series		Peter Quarry interviews investment advisor Freda Miriklis In this program, Freda Miriklis, shares her top three tip... More...

Negotiating With Suppliers from the series: Take Away Training Series		Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be... More...

Open Communication & Teamwork from the series: Workplace Excellence Series		Learn how to communicate effectively to achieve best results. Promote open and honest communication through the shari... More...

Personality Clash from the series: Difficult People and Situations Series		Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ... More...

Understanding Personality Differences from the series: Q&A Series		This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch... More...

Overcoming Personal Barriers to Diversity from the series: Take Away Training Series		Just about every organisation is interested in diversity and has introduced policies and programs that support diversi... More...

10 Powerful Networking Skills from the series: Take Away Training Series		Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you ... More...

Developing Emotional Competence from the series: Take Away Training Series		The concept of Emotional Intelligence has taken the world by storm. But what is it and how do you develop it? Get t... More...

The Psychology of Saying Sorry from the series: Take Away Training Series		Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog... More...

Rewrite Your Relationships!		How to turn your negative thoughts into positive scripts and create the relationships you want. . ... More...

Rewrite Your Life!		How to turn your negative thoughts into positive scripts and change your life. ... More...

7 Steps to Improving Communication from the series: Take Away Training Series		Learn a simple, effective seven-step blueprint that can immediately improve communication skills. ... More...

Hotlines Series		Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i... More...

Communication Essentials Series		Good communication is essential to an efficient and productive workplace. In today's flatter, team-focused organisa... More...

Teamwork Essentials Series		How can teams work better? How can they cope with change? What exactly is team building? What are the key communica... More...

Feedback Solutions Series		Feedback Solutions is a complete training package designed to motivate people and provide them with the skills to g... More...

Teenagers Guide To The Galaxy Series		An outstanding Australian series to help develop communication skills. Developed by psychologist Eve Ash. ... More...

People Skills Series		This highly successful library of 20 videos has won 13 international awards for excellence and creativity. The Peop... More...