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Listening Actively
Duration: 8 Minutes
AUD $275.00
Synopsis

Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt to explore empathic listening skills. 

Carol is very concerned because Marcus is not listening to her and after pointing it out they agree to listen to each other. Team members discuss the skills of listening. Carol believes she is an expert listener however various people in the office feel they are not being listened to. Marcus runs a listening skills session, especially for the benefit of Carlos and Tammy. Carol demeans Carlos while Sanjay talks about Tammy as if she was not there. Carol offers some facts about listening and communication while Sam interrupts and talks over her while correcting the facts. They explore empathic listening, but the training session shows how people are talking at each other. When Tammy says that Carol speaks too quickly, Carol raises her voice as if Tammy is deaf.  The lack of genuine ‘active’ listening means most of the team end up annoyed with each other and Marcus as a final example gets Tammy and Carlos to demonstrate listening – but they just say hello to each other.

Key Learning Points

"Too many people are so busy talking They have forgotten the art of listening"

ALWAYS LISTEN ACTIVELY

Don’t talk over the top of someone
INSTEAD: Listen and show interest

Don’t tune out 
INSTEAD: Acknowledge key points

Don’t force a person to listen
INSTEAD: Agree to listen to each other

Don’t ignore body language
INSTEAD: Read reactions to your words
 

WARNING - These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.

Psychological Rationale to Learning The producer, psychologist Eve Ash, has created this specific comedy approach to engage learners who are a media saturated generation that increasingly report being uninspired, unchallenged and bored by traditional or outdated training videos. Eve wanted to create a series that people want to see more of, want to discuss and then refer to when similar occasions arise at work- but with shared insight.

Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learning. They can of course be coupled them with other programs like the SWITCH ON series, or WORKPLACE EXCELLENCE.

Recommended Audiences
  • All staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
  • Comedy
STOCK CODE
CEC19
ISBN
9781921910227
Published
Melbourne, Australia
Filming location
Los Angeles, USA
Release year
2012
Copyright owner
Seven Dimensions
Publisher
Seven Dimensions