Shopping Cart (0)
Video  Finder
CommunicationSkillsSlimBanner.jpg
TELEPHONE SKILLS: List of resources
Title & Format Price Description
Single Pixel White
Switch On - Service
from the series: Switch On Series
AUD $275.00 SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide service...
Single Pixel White
Switch On Series
AUD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
Single Pixel White
02: Communicate Effectively
AUD $275.00 Project positively, listen and respect others and be clear and engaging. ...
Single Pixel White
03: Be Confident and Assertive
AUD $275.00 Speak with confidence, overcome personal blocks and be assertive. ...
Single Pixel White
04. Asking Questions
AUD $275.00 Learn to ask for information, recognize rhetorical questions and use closed, open and statement questions to get quali...
Single Pixel White
Enhancing Service
AUD $275.00 Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
Single Pixel White
The Phone as a Friend
AUD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
Single Pixel White
10 Essential Reception Skills
AUD $275.00 Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors. ...
Single Pixel White
Dealing with Abusive & Threatening Calls
AUD $275.00 Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ...
Single Pixel White
Controlling Call Time
from the series: Hotlines Series
AUD $275.00 Staff in call centres need to be able to control call time and manage talkative callers politely. ...
Single Pixel White
Hotlines Series
AUD $1,980.00 Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i...
Single Pixel White