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GIVING FEEDBACK: List of resources
Title & Format Description
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Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Assertiveness
from the series: Switch On Series
Switch on Assertiveness demonstrates a simple approach based on the notion of ‘scripts’ or ‘message...
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Switch On - Respect
from the series: Switch On Series
The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
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Handling Anyone Difficult
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ...
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Responding Thoughtfully
Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ...
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Sharing Feedback
Avoid defensiveness, be open to receiving and give specific balance feedback. ...
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Difficult Appraisal Situations
from the series: Q&A Series
This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch...
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Leadership Sins
Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon...
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Personality Clash
Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
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Recognition & Feedback
Motivate people, develop skills and improve work performance. Learn how to give immediate recognition and feedback, b...
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6 Ways to Prevent Sloppy Work
In this program, Psychologists Eve Ash and Peter Quarry, discuss why some staff deliver substandard work and offer p...
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7 Ways to Handle a Difficult Boss
Stop complaining and start working on solving the problem. Learn seven specific strategies to help with even the most...
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Can We Talk?
Marie wants to talk to fellow team member Claude about the problems caused by his late deliveries. But how does she st...
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So You Agree With Me?
Leon wants to talk to his manager about her leadership style (he, and the other team leaders, think she is too autocra...
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Dealing with the Unmotivated Employee
Learn alternative strategies for staff motivation problems with this lively debate. ...
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Overcoming Negative Behaviors
Dealing with negative and difficult people is one of the most stressful tasks in today's workplace. Learn p...
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Giving Feedback - Advanced Skills
This video provides specific behavioural techniques for dealing with the four most common difficult situations enco...
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Giving Feedback - Basic Skills
How do you give feedback to another person in the workplace? This video demonstrates how to structure the ...
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Discipline Interviewing
from the series: People Skills Series
Disciplining poor performers should be done fairly and with adequate preparation and documentation. Learn the six key ...
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Giving Bad News
from the series: People Skills Series
It is always difficult to communicate bad news. Redundancies and terminations are the hardest but there are also bu...
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Giving Personal Feedback
Learn how to give feedback so that it gets the results you want. ...
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Handling Difficult People
from the series: People Skills Series
Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger. ...
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Heather's Case
Heather is the youngest clerical worker in a project team. She is angry about other staff who are inconsiderate, messy...
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Ian's Case
Ian works in an art department. Lately his work has been sloppy, he makes long personal phone calls, he drinks and he ...
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Jude's Case
Jude is a conscientious researcher in a professional market research team. Her supervisor, George, wants her to be mor...
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Phil's Case
Phil works in despatch. Complaints about mistakes and late deliveries have prompted his supervisor, Kris, to talk to h...
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Solving the Problem
Part three of Peter Quarry's powerful three-step formula for improving performance. ...
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Solving Work Problems
Covers job planning, counselling, disciplining and communication skills for managers. ...
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The Improving Performance Series
A set of 8 programs to develop skills for managers to talk to staff about poor performance....
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What's Causing the Problem?
Part two of Peter Quarry's powerful three-step formula for improving performance. ...
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What's the Problem?
Part one of Peter Quarry's powerful three-step formula for improving performance. ...
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