Video  Finder
ServiceAndSalesSlimBanner.jpg
MANAGING SALES & SERVICE STAFF: List of resources
Title & Format Description
Single Pixel White
Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
Single Pixel White
Switch On - Service
from the series: Switch On Series
Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
Single Pixel White
Switch On Series
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
Single Pixel White
Enhancing Service
Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
Single Pixel White
Creating Positive Impressions
Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi...
Single Pixel White
10 Mistakes in Marketing
Peter Quarry interviews Carolyn Stafford, Director, connectmarket.com.au It's no surprise that a great product or ser...
Single Pixel White
Damage Control
In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
Single Pixel White
Passion for Service Excellence
See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
Single Pixel White
Talking Up Your Business
Peter Quarry interviews Carolyn Stafford, Director, connectmarket.com.au Peter Quarry and Carolyn Stafford, author of ...
Single Pixel White
Working Constructively in a Sales Team
Ideal for group training and self-development..with excellent workbook and handouts. A panel of sales experts hosted ...
Single Pixel White
How to Manage & Motivate a Sales Team
Sales managers all need to implement the seven essential skills covered in this program to ensure the success of their...
Single Pixel White
Leadership for Quality Service
In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service ...
Single Pixel White
Managing Call Centre Staff
This video describes the latest research on staff turnover and the special characteristics of call center staff. L...
Single Pixel White
Mediating Disputes
from the series: People Skills Series
Learn a step-by-step method for resolving disputes, personality clashes and other conflicts. ...
Single Pixel White
The Vision for Change
This video features Psychologist Peter Quarry and shows how a vision can power the change process. It covers seven steps...
Single Pixel White