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SERVICE LEADERSHIP: List of resources
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Insights and Strategies Series
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Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On Series
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Creating Positive Impressions
from the series:
Cutting Edge Communication Comedy Series 1-80
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Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi...
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Passion for Service Excellence
from the series:
Workplace Excellence Series
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See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Working Constructively in a Sales Team
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
A panel of sales experts hosted ...
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Leadership for Quality Service
from the series:
Learning a la Carte Series
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In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service ...
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Managing Call Centre Staff
from the series:
Learning a la Carte Series
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This video describes the latest research on staff turnover and the special characteristics of call center staff. L...
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Putting Customers First
from the series:
Creating a High Performance Workplace Series
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This video covers key training areas for achieving superior customer service by putting customers first. These incl...
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The Vision for Change
from the series:
A System of Change Series
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This video features Psychologist Peter Quarry and shows how a vision can power the change process. It covers seven steps...
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