Difficult Customers & Complaints List of Training Resources - Training Video | Management Training | Customer Service Training


DIFFICULT CUSTOMERS & COMPLAINTS: List of resources
Title & Format		Description

Switch On - Caring from the series: Switch On Series		Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi... More...

Switch On - Respect from the series: Switch On Series		The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors... More...

Switch On - Service from the series: Switch On Series		Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s... More...

Switch On Series		The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Getting Motivated		An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min... More...

Kangaroo		Everyone wants to know how to be happy at work... Motivational session-starter on happiness at work and cari... More...

Calming a Complainer from the series: Cutting Edge Communication Comedy Series 1-80		The Calming a Complainer video provides skills to deal wth comlpainers professionally and calmly by examining an amus... More...

Enhancing Service from the series: Cutting Edge Communication Comedy Series 1-80		Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ... More...

Handling Anyone Difficult from the series: Cutting Edge Communication Comedy Series 1-80		Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ... More...

Resolving Conflict from the series: Cutting Edge Communication Comedy Series 1-80		A great program on essential skills for preventing and resolving conflict with best outcomes. ... More...

Damage Control from the series: Difficult People and Situations Series		In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s... More...

Dealing with Conflict Case Studies		These four case studies taken from three programs by Ash Quarry, provide great discussion starters for workshops and t... More...

Handling the Difficult Customer from the series: Take Away Training Series		In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quar... More...

Managing Difficult Customers and Complaints from the series: Sales and Service Masterclass Series		Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ... More...

Overcoming Objections from the series: Sales and Service Masterclass Series		Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ... More...

Passion for Service Excellence from the series: Workplace Excellence Series		See the difference when people want to provide exceptional service. Learn that when you’re passionate about you... More...

Managing Aggression in the Workplace from the series: Take Away Training Series		This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A mus... More...

The Psychology of Saying Sorry from the series: Take Away Training Series		Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog... More...

Dealing with Abusive & Threatening Calls from the series: Take Away Training Series		Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ... More...

Sales & Service Turn-Offs from the series: Take Away Training Series		Identify the ten core principles of excellent service and what typically turns customers off. ... More...

The Power of Empathy from the series: Take Away Training Series		Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio... More...

Handling Upset Customers from the series: Hotlines Series		One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t... More...

Managing Anger & Abuse from the series: Hotlines Series		When customers are angry it is important to deal with them effectively and professionally. ... More...

Secret Service Awards		The Secret Service Awards is where 'Candid Camera' meets 'MTV'! Viewers have sent in their own secretly shot videoclips ... More...

Solving Problems from the series: Hotlines Series		When faced with a problem staff need to clarify the issues clearly and constructively. They should be resourceful whe... More...

Managing Disagreements Constructively from the series: Learning a la Carte Series		This video covers the range of ways to manage disagreements and conflict. Understand that there is no one right wa... More...

Dealing with Difficult People from the series: Take Away Training Series		Develop techniques to handle angry, abusive or uncooperative people. ... More...

Handling Complaints from the series: Take Away Training Series		Resolve problems and gain positive outcomes from difficult situations. ... More...

Receiving Feedback - Advanced Skills from the series: Feedback Solutions Series		Not everyone is skilled at giving feedback. This places a greater emphasis on the "seeker" to handle the "giver" in... More...

Handling Difficult People from the series: People Skills Series		Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger. ... More...

Staff Can Do Too		Teach frontline staff to meet customers' needs with the CAN DO formula. ... More...