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PROBLEM SOLVING SKILLS: List of resources
Title & Format Description
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Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Peer Mediation
Four young primary school students are encountering problems in the schoolyard. Peer mediators are assigned to help so...
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Handling Anyone Difficult
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ...
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Overcoming Setbacks
When facing setbacks recognize when you feel stuck and move forward. ...
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Resolving Conflict
A great program on essential skills for preventing and resolving conflict with best outcomes. ...
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Dealing with Manipulative People
Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc...
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Open Communication & Teamwork
Learn how to communicate effectively to achieve best results. Promote open and honest communication through the shari...
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Personality Clash
Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
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Q&A Series
A Series of 8 programs packed with practical strategies for improved workplace performance for staff and managers. An ...
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Understanding Personality Differences
from the series: Q&A Series
This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch...
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Handling Upset Customers
from the series: Hotlines Series
One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t...
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Handling Complaints
Resolve problems and gain positive outcomes from difficult situations. ...
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Problem Solving and Initiative
Learn about developing initiative and becoming more productive in finding solutions. ...
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