Building Rapport List of Training Resources - Training Video | Management Training | Customer Service Training


BUILDING RAPPORT: List of resources
Title & Format		Description

Insights and Strategies Series		Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Switch On - Caring from the series: Switch On Series		Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi... More...

Switch On - Service from the series: Switch On Series		Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s... More...

Switch On Series		The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Getting Motivated		An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min... More...

Boomerang		Learn how to use the reciprocity urge to create happy customers and cooperative teams. ... More...

Building Relationships from the series: Cutting Edge Communication Comedy Series 1-80		Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation... More...

Diffusing Anger from the series: Cutting Edge Communication Comedy Series 1-80		Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m... More...

Negotiating for Results from the series: Cutting Edge Communication Comedy Series 1-80		Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to p... More...

Teaching Greetings from the series: Cutting Edge Communication Comedy Series 1-80		Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t... More...

Creating Positive Impressions from the series: Cutting Edge Communication Comedy Series 1-80		Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi... More...

Passion for Service Excellence from the series: Workplace Excellence Series		See the difference when people want to provide exceptional service. Learn that when you’re passionate about you... More...

Personality Clash from the series: Difficult People and Situations Series		Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ... More...

Presenting with Impact from the series: Sales and Service Masterclass Series		Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste... More...

Selling Yourself First from the series: Sales and Service Masterclass Series		Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ... More...

The Phone as a Friend from the series: Sales and Service Masterclass Series		Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ... More...

What Customers Love and Hate from the series: Sales and Service Masterclass Series		Ideal for group training and self-development..with excellent workbook and handouts. This program provides a wealth o... More...

Overcoming Personal Barriers to Diversity from the series: Take Away Training Series		Just about every organisation is interested in diversity and has introduced policies and programs that support diversi... More...

10 Powerful Networking Skills from the series: Take Away Training Series		Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you ... More...

6 Ways To Build Rapport from the series: Take Away Training Series		Learn useful ways for creating a bond and connection - regardless of whether you are in sales, service or any other ro... More...

The Power of Empathy from the series: Take Away Training Series		Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio... More...

Building Relationships from the series: Hotlines Series		Call centre operators are often the first and most important point of contact with the customer. They need to have... More...

Communicating Clearly from the series: Hotlines Series		Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ... More...

Conveying a Professional Image from the series: Hotlines Series		People in call centres are the window into their organisation. They need to present a professional image over the phon... More...

Listening from the series: Take Away Training Series		Find out common listening mistakes and how to really hear what people are saying. ... More...

Listening & Understanding from the series: Communication Essentials Series		Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ... More...

Effective Listening from the series: People Skills Series		Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo... More...

Staff Can Do Too		Teach frontline staff to meet customers' needs with the CAN DO formula. ... More...