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SERVICE: List of resources
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Insights and Strategies Series
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Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On Series
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Getting Motivated
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An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
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Damage Control
from the series:
Difficult People and Situations Series
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In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Passion for Service Excellence
from the series:
Workplace Excellence Series
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See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Leadership for Quality Service
from the series:
Learning a la Carte Series
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In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service ...
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Putting Customers First
from the series:
Creating a High Performance Workplace Series
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This video covers key training areas for achieving superior customer service by putting customers first. These incl...
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The Vision for Change
from the series:
A System of Change Series
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This video features Psychologist Peter Quarry and shows how a vision can power the change process. It covers seven steps...
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