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GIVING FEEDBACK: List of resources
Title & Format Description
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Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Respect
from the series: Switch On Series
The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
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Manage Hygiene Boundaries
Manage Hygiene Boundaries is a timely and engaging video for everyone to establish rules for hygiene and best practic...
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Sharing Feedback
Avoid defensiveness, be open to receiving and give specific balance feedback. ...
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Ensuring a Respectful Workplace
Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racis...
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Accepting Change
Marcus informs the team of an imminent change, but everyone is annoyed. Steve and Sanjay object to spending time bring...
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Developing Successful Mindsets
Steve is dejected. Casey tries to cheer him up and Carol offers advice about being in the Negative Land of W. Carol te...
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Overcoming Disempowerment
Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for fee...
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Leadership Sins
Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon...
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Personality Clash
Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
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Recognition & Feedback
Motivate people, develop skills and improve work performance. Learn how to give immediate recognition and feedback, b...
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6 Ways to Prevent Sloppy Work
In this program, Psychologists Eve Ash and Peter Quarry, discuss why some staff deliver substandard work and offer p...
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Can We Talk?
Marie wants to talk to fellow team member Claude about the problems caused by his late deliveries. But how does she st...
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So You Agree With Me?
Leon wants to talk to his manager about her leadership style (he, and the other team leaders, think she is too autocra...
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Why Are We Stuck?
Martin is Kim's mentor. He has been getting frustrated with her because even though she is highly intelligent, she ...
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Learning from 360 Degree Feedback
This video explains the common reactions people have to receiving 360 degree feedback. Get practical advice on how to...
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Rewarding Performance
Organisations need to recognise and reward individual, team and organisational achievements. This video sets...
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360 Degree Feedback
Learn how 360 degree feedback works and how you can improve with feedback from others. ...
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Reinventing Appraisals Series
Performance appraisal schemes frequently suffer from bad reputations. On the other hand, performance management pla...
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Coaching to Build Skills
Discover an effective approach that can be used to build all types of skills, including technical, task-related sk...
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Feedback Solutions Series
Feedback Solutions is a complete training package designed to motivate people and provide them with the skills to g...
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Giving Feedback - Advanced Skills
This video provides specific behavioural techniques for dealing with the four most common difficult situations enco...
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Giving Feedback - Basic Skills
How do you give feedback to another person in the workplace? This video demonstrates how to structure the ...
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Discipline Interviewing
from the series: People Skills Series
Disciplining poor performers should be done fairly and with adequate preparation and documentation. Learn the six key ...
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Giving Personal Feedback
Learn how to give feedback so that it gets the results you want. ...
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Coaching on the Job
from the series: People Skills Series
This five step coaching technique will ensure that new tasks are clearly explained, understood and learned. ...
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Heather's Case
Heather is the youngest clerical worker in a project team. She is angry about other staff who are inconsiderate, messy...
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Ian's Case
Ian works in an art department. Lately his work has been sloppy, he makes long personal phone calls, he drinks and he ...
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Jude's Case
Jude is a conscientious researcher in a professional market research team. Her supervisor, George, wants her to be mor...
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Phil's Case
Phil works in despatch. Complaints about mistakes and late deliveries have prompted his supervisor, Kris, to talk to h...
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Solving the Problem
Part three of Peter Quarry's powerful three-step formula for improving performance. ...
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Solving Work Problems
Covers job planning, counselling, disciplining and communication skills for managers. ...
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The Improving Performance Series
A set of 8 programs to develop skills for managers to talk to staff about poor performance....
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What's Causing the Problem?
Part two of Peter Quarry's powerful three-step formula for improving performance. ...
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What's the Problem?
Part one of Peter Quarry's powerful three-step formula for improving performance. ...
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