Communicating Effectively List of Training Resources - Training Video | Management Training | Customer Service Training


COMMUNICATING EFFECTIVELY: List of resources
Title & Format		Description

Cutting Edge English Package - Streaming		... More...

Insights and Strategies Series		Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Cutting Edge Basic English Series - 20 program set		This ground-breaking Cutting Edge Basic English Series designed by psychologist Eve Ash and ESL expert Dr Fran Byr... More...

Cutting Edge English at Work Series - 20 program set		Watch the Trailer ... More...

Finding My Magic - Children's Rights Series		Finding My Magic: Children's Rights Series is an animated series of 12 episodes for 4-11 year olds that teaches ch... More...

Switch On - Assertiveness from the series: Switch On Series		Switch on Assertiveness demonstrates a simple approach based on the notion of ‘scripts’ or ‘message... More...

Switch On - Caring from the series: Switch On Series		Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi... More...

Switch On - Everyone from the series: Switch On Series		Switch on Everyone demonstrates a simple approach based on the notion of ‘scripts’ or ‘messages&rsq... More...

Switch On - Managers from the series: Switch On Series		Switch on Managers shows you can develop effective thinking patterns and behaviors to improve your leadership and man... More...

Switch On - Respect from the series: Switch On Series		The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors... More...

Switch On - Staff from the series: Switch On Series		This program provides the stimulus for everyone to re-evaluate their own thinking patterns and behaviors. It will hel... More...

Switch On Series		The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Finding My Magic - Introductory Series		An animated series for 3-10 year olds about three young friends - Catherine, Tom and Kate - who discover that wi... More...

Finding My Magic - Series 2 Episode 10: Don't Exploit Me from the series: Finding My Magic - Children's Rights Series		A neighbour takes advantage of Catherine by getting her to do the paper rounds for her. When Catherine’s mother ... More...

Finding My Magic - Series 2 Episode 11: Keep Me Safe from the series: Finding My Magic - Children's Rights Series		Kate is very upset and tells Catherine a secret about being hurt by her mum’s boyfriend. Catherine reminds Kate ... More...

Finding My Magic - Series 2 Episode 12: Know My Rights from the series: Finding My Magic - Children's Rights Series		The children present class projects about the rights of children and Catherine tells the class about the Stolen Genera... More...

Finding My Magic - Series 2 Episode 1: Let's Be Fair from the series: Finding My Magic - Children's Rights Series		Vin arrives from India and is initially treated unfairly because of his beginners English. The children learn about t... More...

Finding My Magic - Series 2 Episode 2: Listen to Me from the series: Finding My Magic - Children's Rights Series		Catherine has a great idea for the redevelopment of school land. Catherine finds a way to have her idea heard and lear... More...

Finding My Magic - Series 2 Episode 3: That's Private from the series: Finding My Magic - Children's Rights Series		Kate looks at Toms private diary but soon finds out how wrong that was. The children learn about the right to have th... More...

Finding My Magic - Series 2 Episode 4: Don't Bully Me from the series: Finding My Magic - Children's Rights Series		Morko arrives at school and immediately targets Tom for bullying. Tom has help from his dad and teacher, and learns to... More...

Finding My Magic - Series 2 Episode 5: Be At School from the series: Finding My Magic - Children's Rights Series		Kate is missing school to look after her younger brothers while her mother works. She tells her mother and her teacher... More...

Finding My Magic - Series 2 Episode 6: What's Best for Me from the series: Finding My Magic - Children's Rights Series		Tom is struggling with maths and is upset when his parents arrange tutoring sessions that clash with soccer training. ... More...

Finding My Magic - Series 2 Episode 7: Let's be Healthy from the series: Finding My Magic - Children's Rights Series		Kates teeth are hurting because of neglect and poor diet. Kate sees the dentist and learns about good dental care, he... More...

Finding My Magic - Series 2 Episode 8: My Right to a Good Home from the series: Finding My Magic - Children's Rights Series		Morko is living in unacceptable conditions and Catherines mum, through her agency, helps Morkos dad to get back on t... More...

Finding My Magic - Series 2 Episode 9: Respect My Beliefs from the series: Finding My Magic - Children's Rights Series		After having fun at Vins Holi celebration, the children are upset to hear about discrimination against Azras sister ... More...

Getting Motivated		An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min... More...

Boomerang		Learn how to use the reciprocity urge to create happy customers and cooperative teams. ... More...

Kangaroo		Everyone wants to know how to be happy at work... Motivational session-starter on happiness at work and cari... More...

Making Decisions and Choices from the series: Cutting Edge Communication Comedy Series 1-80		Making Decisions and Choices effectively is an important workplace skill. We constantly make choices, just to get thr... More...

Success at Work: 02 Communicate Effectively from the series: Success at Work Series		Project positively, listen and respect others and be clear and engaging. ... More...

Success at Work: 05 Prioritize and Organize from the series: Success at Work Series		Plan for success, manage yourself efficiently, prioritize to get results. ... More...

Success at Work: 07 Appreciate Feedback from the series: Success at Work Series		Welcome feedback without defensiveness and continually improve. ... More...

Success at Work: 08 Build Employability Skills from the series: Success at Work Series		Find ways to learn new skills, manage your emotions and speak impressively. ... More...

Success at Work: 09 Demonstrate Your Strengths from the series: Success at Work Series		Surprise people with knowledge, experience and self-awareness. ... More...

Stereotyping and Diversity from the series: Cutting Edge Communication Comedy Series 1-80		Marcus uses hat day to demonstrate stereotyping and Casey is in tears. ... More...

Simple English 01 – Hello from the series: Simple English Series - 20 program set		Simple English 01 – Hello covers basic language for meeting and greeting people. It introduces the verb to be, ... More...

Simple English Series - 20 program set		The Cutting Edge Simple English Series package was designed by psychologist Eve Ash, linguistics exper... More...

Basic English 01 – Meeting People from the series: Cutting Edge Basic English Series - 20 program set		'Basic English 01 – Meeting People is an entertaining course to help people improve their English by learni... More...

Basic English 02 – Family and friends from the series: Cutting Edge Basic English Series - 20 program set		Basic English 02 – Family and friends is an entertaining course to help people improve their English and confid... More...

Basic English 03 – Giving information from the series: Cutting Edge Basic English Series - 20 program set		Basic English 03 – Giving information is an entertaining course to help people improve their English by confide... More...

Basic English 04 – Thanks! from the series: Cutting Edge Basic English Series - 20 program set		Basic English 04 – Thanks! is an entertaining course to help people improve their English, and learn how to con... More...

Basic English 05 – What do you do? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 05 – What do you do? is an entertaining course to help people improve their English, and learn to... More...

Basic English 06 – A typical day from the series: Cutting Edge Basic English Series - 20 program set		Basic English 06 – A typical day is an entertaining course to help people improve their English, and learn to t... More...

Basic English 07 – Where can we meet? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 07 – Where can we meet? is an entertaining course to help people improve their English, and confi... More...

Basic English 08 – What's happening? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 08 – What’s happening? is an entertaining course to help people improve their English, and ... More...

Basic English 09 – Instructions and advice from the series: Cutting Edge Basic English Series - 20 program set		Basic English 09 – Instructions and Advice is an entertaining course to help people improve their English, and ... More...

Basic English 10 – You choose from the series: Cutting Edge Basic English Series - 20 program set		Basic English 10 – You choose is an entertaining course to help people improve their English, and confidently t... More...

Basic English 11 – Asking for help from the series: Cutting Edge Basic English Series - 20 program set		Basic English 11 – Asking for help is an entertaining course to help people improve their English by confidentl... More...

Basic English 12 – How do you feel? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 12 – How do you feel? is an entertaining course to help people improve their English by confident... More...

Basic English 13 – Let's go from the series: Cutting Edge Basic English Series - 20 program set		Basic English 13 – Let’s go is an entertaining course to help people improve their English, and confident... More...

Basic English 14 – How was your week? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 14 – How was your week? is an entertaining course to help people improve their English, and talk ... More...

Basic English 15 – Comparing from the series: Cutting Edge Basic English Series - 20 program set		Basic English 15 – Comparing is an entertaining course to help people improve their English, and talk confident... More...

Basic English 16 – Do you like them? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 16 – Do you like them? is an entertaining course to help people improve their English, and learn ... More...

Basic English 17 – Be Careful from the series: Cutting Edge Basic English Series - 20 program set		Basic English 17 – Be careful is an entertaining course to help people improve their English, and be able to gi... More...

Basic English 18 – Chatting from the series: Cutting Edge Basic English Series - 20 program set		Basic English 18 – Chatting is an entertaining course to help people improve their English, and learn to chat c... More...

Basic English 19 – Can I help? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 19 – Can I help you? is an entertaining course to help people improve their English, to be able c... More...

Basic English 20 – What are you going to do? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 20 – What are you going to do? is an entertaining course to help people improve their English, an... More...

English at Work 01 – Greeting and Introducing from the series: Cutting Edge English at Work Series - 20 program set		English at Work 01 - Greeting and Introducing is an entertaining course to help people improve their English at work ... More...

English at Work 02 – Saying Where People are from the series: Cutting Edge English at Work Series - 20 program set		English at Work 02 - Saying Where People Are is an entertaining course that explains the prepositions needed for sayi... More...

English at Work 03 – Describing People from the series: Cutting Edge English at Work Series - 20 program set		English at Work 03 - Describing People is an entertaining course that explains how to describe people positively and ... More...

English at Work 04 – Asking Questions from the series: Cutting Edge English at Work Series - 20 program set		English at Work 04 – Asking Questions is an entertaining course that shows learners how to ask for information,... More...

English at Work 05 – Saying What's Needed from the series: Cutting Edge English at Work Series - 20 program set		English at Work 05 – Saying What's Needed is an entertaining course that shows learners how to talk about w... More...

English at Work 06 – Giving Reasons from the series: Cutting Edge English at Work Series - 20 program set		English at Work 06 – Giving Reasons is an entertaining course that explains how to give reasons using because a... More...

English at Work 07 – Describing Feelings from the series: Cutting Edge English at Work Series - 20 program set		English at Work 07 – Describing Feelings is an entertaining course that explains how to express positive and ne... More...

English at Work 08 – Making Suggestions from the series: Cutting Edge English at Work Series - 20 program set		English at Work 08 – Making Suggestions is an entertaining course that explains the important skill of making s... More...

English at Work 09 – Talking About Rules from the series: Cutting Edge English at Work Series - 20 program set		English at Work 09 – Talking About Rules is an entertaining course that explains how to understand and explain ... More...

English at Work 10 – Communicating Feedback from the series: Cutting Edge English at Work Series - 20 program set		English at Work 10 – Communicating Feedback is an entertaining course that explains how to give and receive fee... More...

English at Work 11 – Complaining and Criticizing from the series: Cutting Edge English at Work Series - 20 program set		English at Work 11 – Complaining and Criticizing is an entertaining course that explains how to recognize and e... More...

English at Work 12 – Clarifying and Explaining from the series: Cutting Edge English at Work Series - 20 program set		English at Work 12 – Clarifying and Explaining is an entertaining course that demonstrates how to explain and c... More...

English at Work 13 – Agreeing and Disagreeing from the series: Cutting Edge English at Work Series - 20 program set		English at Work 13 – Agreeing and Disagreeing is an entertaining course that explains how to agree or disagree ... More...

English at Work 14 – Discussing Responsibilities from the series: Cutting Edge English at Work Series - 20 program set		English at Work 14 – Discussing Responsibilities is an entertaining course that demonstrates how to explain res... More...

English at Work 15 – Giving Warnings from the series: Cutting Edge English at Work Series - 20 program set		English at Work 15 – Giving Warnings is an entertaining course that explains how to understand and give warning... More...

English at Work 16 – Expressing Ideas and Attitudes from the series: Cutting Edge English at Work Series - 20 program set		English at Work 16 – Expressing Ideas and Attitudes is an entertaining course that explains how to discuss idea... More...

English at Work 17 – Apologizing from the series: Cutting Edge English at Work Series - 20 program set		English at Work 17 – Apologizing is an entertaining course that explains how to apologize appropriately and ide... More...

English at Work 18 – Encouraging Others from the series: Cutting Edge English at Work Series - 20 program set		English at Work 18 – Encouraging Others is an entertaining course that explains ways to encourage others and ch... More...

English at Work 19 – Comparing and Contrasting from the series: Cutting Edge English at Work Series - 20 program set		English at Work 19 – Comparing and Contrasting is an entertaining course that explains how to compare and contr... More...

English at Work 20 – Considering Options from the series: Cutting Edge English at Work Series - 20 program set		English at Work 20 – Considering Options is an entertaining course that explains how to discuss various options... More...

Overcoming Setbacks from the series: Cutting Edge Communication Comedy Series 1-80		When facing setbacks recognize when you feel stuck and move forward. ... More...

Resolving Conflict from the series: Cutting Edge Communication Comedy Series 1-80		A great program on essential skills for preventing and resolving conflict with best outcomes. ... More...

Responding Thoughtfully from the series: Cutting Edge Communication Comedy Series 1-80		Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ... More...

Cutting Edge Communication Comedy Series 1-80		COMEDY MAKES LEARNING FUN This comedy business series completed was created by Psychologist Eve Ash and comedienn... More...

Apologizing Carefully from the series: Cutting Edge Communication Comedy Series 1-80		Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ... More...

Behaving Unprofessionally from the series: Cutting Edge Communication Comedy Series 1-80		Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of R... More...

Building Relationships from the series: Cutting Edge Communication Comedy Series 1-80		Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation... More...

Ensuring a Respectful Workplace from the series: Cutting Edge Communication Comedy Series 1-80		Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racis... More...

Listening Actively from the series: Cutting Edge Communication Comedy Series 1-80		Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening sess... More...

Creating Positive Impressions from the series: Cutting Edge Communication Comedy Series 1-80		Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi... More...

Developing Successful Mindsets from the series: Cutting Edge Communication Comedy Series 1-80		Steve is dejected. Casey tries to cheer him up and Carol offers advice about being in the Negative Land of W. Carol te... More...

Bullying and Harassment from the series: Difficult People and Situations Series		Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t... More...

Difficult People and Situations Series		The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead... More...

Leadership Sins from the series: Difficult People and Situations Series		Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon... More...

Managing Boundaries from the series: Take Away Training Series		One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari... More...

Open Communication & Teamwork from the series: Workplace Excellence Series		Learn how to communicate effectively to achieve best results. Promote open and honest communication through the shari... More...

Passion for Service Excellence from the series: Workplace Excellence Series		See the difference when people want to provide exceptional service. Learn that when you’re passionate about you... More...

Personality Clash from the series: Difficult People and Situations Series		Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ... More...

Talking Up Your Business from the series: Learning a la Carte Series		Peter Quarry interviews Carolyn Stafford, Director, connectmarket.com.au Peter Quarry and Carolyn Stafford, author of ... More...

Understanding Personality Differences from the series: Q&A Series		This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch... More...

Overcoming Personal Barriers to Diversity from the series: Take Away Training Series		Just about every organisation is interested in diversity and has introduced policies and programs that support diversi... More...

10 Powerful Networking Skills from the series: Take Away Training Series		Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you ... More...

6 Ways To Build Rapport from the series: Take Away Training Series		Learn useful ways for creating a bond and connection - regardless of whether you are in sales, service or any other ro... More...

Developing Emotional Competence from the series: Take Away Training Series		The concept of Emotional Intelligence has taken the world by storm. But what is it and how do you develop it? Get t... More...

7 Steps to Improving Communication from the series: Take Away Training Series		Learn a simple, effective seven-step blueprint that can immediately improve communication skills. ... More...

Building Relationships from the series: Hotlines Series		Call centre operators are often the first and most important point of contact with the customer. They need to have... More...

Communicating Clearly from the series: Hotlines Series		Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ... More...

Conveying a Professional Image from the series: Hotlines Series		People in call centres are the window into their organisation. They need to present a professional image over the phon... More...

Communication Essentials Series		Good communication is essential to an efficient and productive workplace. In today's flatter, team-focused organisa... More...

Presentations Without Fear from the series: Teamwork Essentials Series		Making a presentation is frequently a task people dislike, but it is a part of business life. Whether it is convinc... More...

Teenagers Guide To The Galaxy Series		An outstanding Australian series to help develop communication skills. Developed by psychologist Eve Ash. ... More...

Being Assertive from the series: People Skills Series		Learn the difference between being aggressive, non-assertive and assertive. ... More...

Communicating Without Words from the series: People Skills Series		Discover the five main ways in which people communicate non-verbally. Use this program as an introduction to body lang... More...

Effective Listening from the series: People Skills Series		Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo... More...

Explaining Clearly from the series: People Skills Series		Whether conveying information, giving instructions, coaching or selling, the ability to explain clearly is a core comm... More...

Public Speaking with Confidence from the series: Take Away Training Series		Discover techniques to cope with nerves and make presentations interesting. ... More...

Winning First Impressions from the series: People Skills Series		You don't get a second chance to make a first impression. Learn why first impressions are so important. Disc... More...

Presenting to a Group from the series: People Skills Series		You can immediately improve your presentations, ensuring you never fail to inform or motivate. Learn the six f... More...