Improving Communication List of Training Resources - Training Video | Management Training | Customer Service Training


IMPROVING COMMUNICATION: List of resources
Title & Format		Description

Insights and Strategies Series		Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Cutting Edge English at Work Series - 20 program set		Watch the Trailer ... More...

Switch On - Assertiveness from the series: Switch On Series		Switch on Assertiveness demonstrates a simple approach based on the notion of ‘scripts’ or ‘message... More...

Switch On - Everyone from the series: Switch On Series		Switch on Everyone demonstrates a simple approach based on the notion of ‘scripts’ or ‘messages&rsq... More...

Switch On - Managers from the series: Switch On Series		Switch on Managers shows you can develop effective thinking patterns and behaviors to improve your leadership and man... More...

Switch On - Respect from the series: Switch On Series		The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors... More...

Switch On - Service from the series: Switch On Series		Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s... More...

Switch On - Staff from the series: Switch On Series		This program provides the stimulus for everyone to re-evaluate their own thinking patterns and behaviors. It will hel... More...

Switch On Series		The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Getting Motivated		An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min... More...

Peer Mediation from the series: Teaching and Learning Series		Four young primary school students are encountering problems in the schoolyard. Peer mediators are assigned to help so... More...

Teaching Literacy from the series: Teaching and Learning Series		Learning to read and write can be fun! By identifying individual needs and implementing effective teaching methods, stu... More...

Teaching Numeracy from the series: Teaching and Learning Series		Maths is a numbers game - at least it can be! This program shows how to encourage students to learn and develop their... More...

Understanding and Demonstrating Accountability from the series: Cutting Edge Communication Comedy Series 1-80		Understanding and Demonstrating Accountability is a short sharp entertaning program featuring a case study from the C... More...

Appreciate Diversity and Inclusion from the series: Cutting Edge Communication Comedy Series 1-80		Appreciate Diversity and Inclusion is a timely video that will engage participants as they watch the Cutting Edge tea... More...

Professional Social Media from the series: Cutting Edge Communication Comedy Series 1-80		Professional Social Media is an engaging video featuring the team at Cutting Edge. Social media at work is a double-e... More...

Success at Work: 01 Make a Great Impression from the series: Success at Work Series		Dress for success, be enthusiastic and introduce professionally. ... More...

Success at Work: 03 Be Confident and Assertive from the series: Success at Work Series		Speak with confidence, overcome personal blocks and be assertive. ... More...

Success at Work: 04 Set and Achieve Goals from the series: Success at Work Series		Be clear about your goals and steps to achieve them and persist. ... More...

Success at Work: 08 Build Employability Skills from the series: Success at Work Series		Find ways to learn new skills, manage your emotions and speak impressively. ... More...

Success at Work: 09 Demonstrate Your Strengths from the series: Success at Work Series		Surprise people with knowledge, experience and self-awareness. ... More...

English at Work 01 – Greeting and Introducing from the series: Cutting Edge English at Work Series - 20 program set		English at Work 01 - Greeting and Introducing is an entertaining course to help people improve their English at work ... More...

English at Work 02 – Saying Where People are from the series: Cutting Edge English at Work Series - 20 program set		English at Work 02 - Saying Where People Are is an entertaining course that explains the prepositions needed for sayi... More...

English at Work 03 – Describing People from the series: Cutting Edge English at Work Series - 20 program set		English at Work 03 - Describing People is an entertaining course that explains how to describe people positively and ... More...

English at Work 04 – Asking Questions from the series: Cutting Edge English at Work Series - 20 program set		English at Work 04 – Asking Questions is an entertaining course that shows learners how to ask for information,... More...

English at Work 05 – Saying What's Needed from the series: Cutting Edge English at Work Series - 20 program set		English at Work 05 – Saying What's Needed is an entertaining course that shows learners how to talk about w... More...

English at Work 06 – Giving Reasons from the series: Cutting Edge English at Work Series - 20 program set		English at Work 06 – Giving Reasons is an entertaining course that explains how to give reasons using because a... More...

English at Work 07 – Describing Feelings from the series: Cutting Edge English at Work Series - 20 program set		English at Work 07 – Describing Feelings is an entertaining course that explains how to express positive and ne... More...

English at Work 08 – Making Suggestions from the series: Cutting Edge English at Work Series - 20 program set		English at Work 08 – Making Suggestions is an entertaining course that explains the important skill of making s... More...

English at Work 09 – Talking About Rules from the series: Cutting Edge English at Work Series - 20 program set		English at Work 09 – Talking About Rules is an entertaining course that explains how to understand and explain ... More...

English at Work 10 – Communicating Feedback from the series: Cutting Edge English at Work Series - 20 program set		English at Work 10 – Communicating Feedback is an entertaining course that explains how to give and receive fee... More...

English at Work 11 – Complaining and Criticizing from the series: Cutting Edge English at Work Series - 20 program set		English at Work 11 – Complaining and Criticizing is an entertaining course that explains how to recognize and e... More...

English at Work 12 – Clarifying and Explaining from the series: Cutting Edge English at Work Series - 20 program set		English at Work 12 – Clarifying and Explaining is an entertaining course that demonstrates how to explain and c... More...

English at Work 13 – Agreeing and Disagreeing from the series: Cutting Edge English at Work Series - 20 program set		English at Work 13 – Agreeing and Disagreeing is an entertaining course that explains how to agree or disagree ... More...

English at Work 14 – Discussing Responsibilities from the series: Cutting Edge English at Work Series - 20 program set		English at Work 14 – Discussing Responsibilities is an entertaining course that demonstrates how to explain res... More...

English at Work 15 – Giving Warnings from the series: Cutting Edge English at Work Series - 20 program set		English at Work 15 – Giving Warnings is an entertaining course that explains how to understand and give warning... More...

English at Work 16 – Expressing Ideas and Attitudes from the series: Cutting Edge English at Work Series - 20 program set		English at Work 16 – Expressing Ideas and Attitudes is an entertaining course that explains how to discuss idea... More...

English at Work 17 – Apologizing from the series: Cutting Edge English at Work Series - 20 program set		English at Work 17 – Apologizing is an entertaining course that explains how to apologize appropriately and ide... More...

English at Work 18 – Encouraging Others from the series: Cutting Edge English at Work Series - 20 program set		English at Work 18 – Encouraging Others is an entertaining course that explains ways to encourage others and ch... More...

English at Work 19 – Comparing and Contrasting from the series: Cutting Edge English at Work Series - 20 program set		English at Work 19 – Comparing and Contrasting is an entertaining course that explains how to compare and contr... More...

English at Work 20 – Considering Options from the series: Cutting Edge English at Work Series - 20 program set		English at Work 20 – Considering Options is an entertaining course that explains how to discuss various options... More...

Handling Anyone Difficult from the series: Cutting Edge Communication Comedy Series 1-80		Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ... More...

Overcoming Setbacks from the series: Cutting Edge Communication Comedy Series 1-80		When facing setbacks recognize when you feel stuck and move forward. ... More...

Resolving Conflict from the series: Cutting Edge Communication Comedy Series 1-80		A great program on essential skills for preventing and resolving conflict with best outcomes. ... More...

Responding Thoughtfully from the series: Cutting Edge Communication Comedy Series 1-80		Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ... More...

Sharing Feedback from the series: Cutting Edge Communication Comedy Series 1-80		Avoid defensiveness, be open to receiving and give specific balance feedback. ... More...

Cutting Edge Communication Comedy Series 1-80		COMEDY MAKES LEARNING FUN This comedy business series completed was created by Psychologist Eve Ash and comedienn... More...

Apologizing Carefully from the series: Cutting Edge Communication Comedy Series 1-80		Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ... More...

Behaving Unprofessionally from the series: Cutting Edge Communication Comedy Series 1-80		Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of R... More...

Building Relationships from the series: Cutting Edge Communication Comedy Series 1-80		Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation... More...

Creating a No-Blame Culture from the series: Cutting Edge Communication Comedy Series 1-80		Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typ... More...

Diffusing Anger from the series: Cutting Edge Communication Comedy Series 1-80		Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m... More...

Ensuring a Respectful Workplace from the series: Cutting Edge Communication Comedy Series 1-80		Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racis... More...

Explaining Skillfully from the series: Cutting Edge Communication Comedy Series 1-80		The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining i... More...

Listening Actively from the series: Cutting Edge Communication Comedy Series 1-80		Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening sess... More...

Negotiating for Results from the series: Cutting Edge Communication Comedy Series 1-80		Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to p... More...

Teaching Greetings from the series: Cutting Edge Communication Comedy Series 1-80		Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t... More...

Developing Successful Mindsets from the series: Cutting Edge Communication Comedy Series 1-80		Steve is dejected. Casey tries to cheer him up and Carol offers advice about being in the Negative Land of W. Carol te... More...

Surviving Team Conflicts from the series: Cutting Edge Communication Comedy Series 1-80		Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-asse... More...

Bullying and Harassment from the series: Difficult People and Situations Series		Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t... More...

Damage Control from the series: Difficult People and Situations Series		In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s... More...

Dealing with Manipulative People from the series: Take Away Training Series		Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc... More...

Difficult People and Situations Series		The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead... More...

Leadership Sins from the series: Difficult People and Situations Series		Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon... More...

Managing Boundaries from the series: Take Away Training Series		One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari... More...

Negotiating With Suppliers from the series: Take Away Training Series		Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be... More...

Open Communication & Teamwork from the series: Workplace Excellence Series		Learn how to communicate effectively to achieve best results. Promote open and honest communication through the shari... More...

Personality Clash from the series: Difficult People and Situations Series		Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ... More...

Understanding Personality Differences from the series: Q&A Series		This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch... More...

Overcoming Personal Barriers to Diversity from the series: Take Away Training Series		Just about every organisation is interested in diversity and has introduced policies and programs that support diversi... More...

Developing Emotional Competence from the series: Take Away Training Series		The concept of Emotional Intelligence has taken the world by storm. But what is it and how do you develop it? Get t... More...

Rewrite Your Relationships!		How to turn your negative thoughts into positive scripts and create the relationships you want. . ... More...

Rewrite Your Life!		How to turn your negative thoughts into positive scripts and change your life. ... More...

7 Steps to Improving Communication from the series: Take Away Training Series		Learn a simple, effective seven-step blueprint that can immediately improve communication skills. ... More...

Hotlines Series		Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i... More...

Business Etiquette from the series: Take Away Training Series		Learn how business etiquette can improve your dealings in all aspects of your business. ... More...

Communication Essentials Series		Good communication is essential to an efficient and productive workplace. In today's flatter, team-focused organisa... More...

Teamwork Essentials Series		How can teams work better? How can they cope with change? What exactly is team building? What are the key communica... More...

Feedback Solutions Series		Feedback Solutions is a complete training package designed to motivate people and provide them with the skills to g... More...

Teenagers Guide To The Galaxy Series		An outstanding Australian series to help develop communication skills. Developed by psychologist Eve Ash. ... More...

People Skills Series		This highly successful library of 20 videos has won 13 international awards for excellence and creativity. The Peop... More...

Hello Australia Series		A Series for Learning English 10 episodes x 28 minutes each A series of ten TV programs to show how the English la... More...