Handling Difficult People List of Training Resources - Training Video | Management Training | Customer Service Training


HANDLING DIFFICULT PEOPLE: List of resources
Title & Format		Description

Insights and Strategies Series		Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Switch On - Respect from the series: Switch On Series		The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors... More...

Switch On - Service from the series: Switch On Series		Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s... More...

Switch On Series		The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Getting Motivated		An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min... More...

Calming a Complainer from the series: Cutting Edge Communication Comedy Series 1-80		The Calming a Complainer video provides skills to deal wth comlpainers professionally and calmly by examining an amus... More...

How to Mediate Conflicts from the series: Cutting Edge Communication Comedy Series 1-80		How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from lear... More...

Handling Anyone Difficult from the series: Cutting Edge Communication Comedy Series 1-80		Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ... More...

Resolving Conflict from the series: Cutting Edge Communication Comedy Series 1-80		A great program on essential skills for preventing and resolving conflict with best outcomes. ... More...

Responding Thoughtfully from the series: Cutting Edge Communication Comedy Series 1-80		Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ... More...

Cutting Edge Communication Comedy Series 1-80		COMEDY MAKES LEARNING FUN This comedy business series completed was created by Psychologist Eve Ash and comedienn... More...

Diffusing Anger from the series: Cutting Edge Communication Comedy Series 1-80		Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m... More...

Bullying and Harassment from the series: Difficult People and Situations Series		Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t... More...

Damage Control from the series: Difficult People and Situations Series		In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s... More...

Dealing with Conflict Case Studies		These four case studies taken from three programs by Ash Quarry, provide great discussion starters for workshops and t... More...

Dealing with Manipulative People from the series: Take Away Training Series		Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc... More...

Difficult People and Situations Series		The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead... More...

Handling the Difficult Customer from the series: Take Away Training Series		In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quar... More...

Leadership Sins from the series: Difficult People and Situations Series		Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon... More...

Manager and Psychologist from the series: Q&A Series		This a course providing practical examples of people skills required by managers. Managers need to understand how to ... More...

Managing Boundaries from the series: Take Away Training Series		One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari... More...

Managing Difficult Customers and Complaints from the series: Sales and Service Masterclass Series		Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ... More...

Overcoming Objections from the series: Sales and Service Masterclass Series		Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ... More...

Personality Clash from the series: Difficult People and Situations Series		Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ... More...

Understanding Personality Differences from the series: Q&A Series		This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch... More...

7 Ways to Handle a Difficult Boss from the series: Take Away Training Series		Stop complaining and start working on solving the problem. Learn seven specific strategies to help with even the most... More...

Managing Aggression in the Workplace from the series: Take Away Training Series		This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A mus... More...

The Psychology of Saying Sorry from the series: Take Away Training Series		Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog... More...

Coaching Challenges Series		In the real business world, coaching situations spring up all the time. The should be exciting opportunities for fe... More...

6 Ways to Resolve Conflict from the series: Take Away Training Series		Learn six practical techniques to resolve conflict in the workplace and achieve effective results. ... More...

Dealing with Abusive & Threatening Calls from the series: Take Away Training Series		Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ... More...

Dealing with the Unmotivated Employee from the series: Take Away Training Series		Learn alternative strategies for staff motivation problems with this lively debate. ... More...

Eliminating Workplace Bullying from the series: Take Away Training Series		Develop an organisational policy that helps victims as well as those with bullying behaviour to recognise and resolve ... More...

Handling Upset Customers from the series: Hotlines Series		One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t... More...

Managing Anger & Abuse from the series: Hotlines Series		When customers are angry it is important to deal with them effectively and professionally. ... More...

Managing Disagreements Constructively from the series: Learning a la Carte Series		This video covers the range of ways to manage disagreements and conflict. Understand that there is no one right wa... More...

Conflict within Teams from the series: Take Away Training Series		Learn skills to identify and resolve conflict between team members. ... More...

Dealing with Difficult People from the series: Take Away Training Series		Develop techniques to handle angry, abusive or uncooperative people. ... More...

Handling Complaints from the series: Take Away Training Series		Resolve problems and gain positive outcomes from difficult situations. ... More...

Overcoming Harassment from the series: Take Away Training Series		Learn simple techniques for dealing with harassment and changing the situation. ... More...

Overcoming Negative Behaviors from the series: Communication Essentials Series		Dealing with negative and difficult people is one of the most stressful tasks in today's workplace. Learn p... More...

Coaching to Resolve Conflict from the series: Performance Excellence Series		This program will provide viewers with the knowledge and skills they need to coach others to resolve conflicts in t... More...

Dealing With Conflict from the series: People Skills Series		Conflicts at work waste an enormous amount of time and energy. In this video see practical examples of five different ... More...

Giving Bad News from the series: People Skills Series		It is always difficult to communicate bad news. Redundancies and terminations are the hardest but there are also bu... More...

Handling Difficult People from the series: People Skills Series		Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger. ... More...

Mediating Disputes from the series: People Skills Series		Learn a step-by-step method for resolving disputes, personality clashes and other conflicts. ... More...

The Improving Performance Series		A set of 8 programs to develop skills for managers to talk to staff about poor performance.... More...