People Skills List of Training Resources - Training Video | Management Training | Customer Service Training


PEOPLE SKILLS: List of resources
Title & Format		Description

Insights and Strategies Series		Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Switch On - Everyone from the series: Switch On Series		Switch on Everyone demonstrates a simple approach based on the notion of ‘scripts’ or ‘messages&rsq... More...

Switch On - Managers from the series: Switch On Series		Switch on Managers shows you can develop effective thinking patterns and behaviors to improve your leadership and man... More...

Switch On - Respect from the series: Switch On Series		The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors... More...

Switch On - Staff from the series: Switch On Series		This program provides the stimulus for everyone to re-evaluate their own thinking patterns and behaviors. It will hel... More...

Switch On Series		The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Getting Motivated		An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min... More...

How to Mediate Conflicts from the series: Cutting Edge Communication Comedy Series 1-80		How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from lear... More...

Handling Anyone Difficult from the series: Cutting Edge Communication Comedy Series 1-80		Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ... More...

Resolving Conflict from the series: Cutting Edge Communication Comedy Series 1-80		A great program on essential skills for preventing and resolving conflict with best outcomes. ... More...

Responding Thoughtfully from the series: Cutting Edge Communication Comedy Series 1-80		Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ... More...

Sharing Feedback from the series: Cutting Edge Communication Comedy Series 1-80		Avoid defensiveness, be open to receiving and give specific balance feedback. ... More...

Cutting Edge Communication Comedy Series 1-80		COMEDY MAKES LEARNING FUN This comedy business series completed was created by Psychologist Eve Ash and comedienn... More...

Apologizing Carefully from the series: Cutting Edge Communication Comedy Series 1-80		Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ... More...

Building Relationships from the series: Cutting Edge Communication Comedy Series 1-80		Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation... More...

Ensuring a Respectful Workplace from the series: Cutting Edge Communication Comedy Series 1-80		Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racis... More...

Listening Actively from the series: Cutting Edge Communication Comedy Series 1-80		Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening sess... More...

Supporting Others from the series: Cutting Edge Communication Comedy Series 1-80		Marcus creates an award for the most supportive employee of the month and challenges the team to be supportive, saying... More...

Welcoming New People from the series: Cutting Edge Communication Comedy Series 1-80		Sherry is new, but gets relegated to the bottom of the stairs, where she feels isolated and excluded from team activit... More...

Developing Successful Mindsets from the series: Cutting Edge Communication Comedy Series 1-80		Steve is dejected. Casey tries to cheer him up and Carol offers advice about being in the Negative Land of W. Carol te... More...

Overcoming Disempowerment from the series: Cutting Edge Communication Comedy Series 1-80		Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for fee... More...

Bullying and Harassment from the series: Difficult People and Situations Series		Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t... More...

Damage Control from the series: Difficult People and Situations Series		In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s... More...

Dealing with Manipulative People from the series: Take Away Training Series		Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc... More...

Delegating and Empowering from the series: Q&A Series		Delegate and Empower is a course to help managers master the skills of delegation and empowerment. It's not uncom... More...

Leadership Sins from the series: Difficult People and Situations Series		Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon... More...

Manager and Psychologist from the series: Q&A Series		This a course providing practical examples of people skills required by managers. Managers need to understand how to ... More...

Managing Boundaries from the series: Take Away Training Series		One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari... More...

Open Communication & Teamwork from the series: Workplace Excellence Series		Learn how to communicate effectively to achieve best results. Promote open and honest communication through the shari... More...

Personality Clash from the series: Difficult People and Situations Series		Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ... More...

Understanding Personality Differences from the series: Q&A Series		This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch... More...

Overcoming Personal Barriers to Diversity from the series: Take Away Training Series		Just about every organisation is interested in diversity and has introduced policies and programs that support diversi... More...

Developing Emotional Competence from the series: Take Away Training Series		The concept of Emotional Intelligence has taken the world by storm. But what is it and how do you develop it? Get t... More...

The Psychology of Saying Sorry from the series: Take Away Training Series		Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog... More...

Can We Talk? from the series: Coaching Challenges Series		Marie wants to talk to fellow team member Claude about the problems caused by his late deliveries. But how does she st... More...

7 Steps to Improving Communication from the series: Take Away Training Series		Learn a simple, effective seven-step blueprint that can immediately improve communication skills. ... More...

The Power of Empathy from the series: Take Away Training Series		Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio... More...

Hotlines Series		Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i... More...

Management Skills Videoquiz		An entertaining quiz to motivate managers and team leaders to improve the way they manage others. ... More...

Building Trust from the series: Learning a la Carte Series		Explains the importance of work relationships based on trust, and describes the "four Cs" of building it. ... More...

Successful Leadership from the series: Creating a High Performance Workplace Series		Effective leadership is an essential factor in achieving high performance. This video identifies key leadership qua... More...

Communication Essentials Series		Good communication is essential to an efficient and productive workplace. In today's flatter, team-focused organisa... More...

Teamwork Essentials Series		How can teams work better? How can they cope with change? What exactly is team building? What are the key communica... More...

Performance Excellence Series		In the same way that athletic coaches help their teams achieve Performance Excellence, workplace coaches need to he... More...

Feedback Solutions Series		Feedback Solutions is a complete training package designed to motivate people and provide them with the skills to g... More...

People Skills Series		This highly successful library of 20 videos has won 13 international awards for excellence and creativity. The Peop... More...

Supervisory Styles from the series: Take Away Training Series		Learn to choose the right style of supervision for the right situation. ... More...

The New Supervisor from the series: Take Away Training Series		Discover the challenges and opportunities awaiting the newly appointed supervisor.... More...