Giving Feedback List of Training Resources - Training Video | Management Training | Customer Service Training


GIVING FEEDBACK: List of resources
Title & Format		Description

Insights and Strategies Series		Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Switch On - Assertiveness from the series: Switch On Series		Switch on Assertiveness demonstrates a simple approach based on the notion of ‘scripts’ or ‘message... More...

Switch On - Respect from the series: Switch On Series		The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors... More...

Handling Anyone Difficult from the series: Cutting Edge Communication Comedy Series 1-80		Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ... More...

Responding Thoughtfully from the series: Cutting Edge Communication Comedy Series 1-80		Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ... More...

Sharing Feedback from the series: Cutting Edge Communication Comedy Series 1-80		Avoid defensiveness, be open to receiving and give specific balance feedback. ... More...

Difficult Appraisal Situations from the series: Q&A Series		This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch... More...

Leadership Sins from the series: Difficult People and Situations Series		Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon... More...

Personality Clash from the series: Difficult People and Situations Series		Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ... More...

Recognition & Feedback from the series: Workplace Excellence Series		Motivate people, develop skills and improve work performance. Learn how to give immediate recognition and feedback, b... More...

6 Ways to Prevent Sloppy Work from the series: Take Away Training Series		In this program, Psychologists Eve Ash and Peter Quarry, discuss why some staff deliver substandard work and offer p... More...

7 Ways to Handle a Difficult Boss from the series: Take Away Training Series		Stop complaining and start working on solving the problem. Learn seven specific strategies to help with even the most... More...

Can We Talk? from the series: Coaching Challenges Series		Marie wants to talk to fellow team member Claude about the problems caused by his late deliveries. But how does she st... More...

So You Agree With Me? from the series: Coaching Challenges Series		Leon wants to talk to his manager about her leadership style (he, and the other team leaders, think she is too autocra... More...

Dealing with the Unmotivated Employee from the series: Take Away Training Series		Learn alternative strategies for staff motivation problems with this lively debate. ... More...

Overcoming Negative Behaviors from the series: Communication Essentials Series		Dealing with negative and difficult people is one of the most stressful tasks in today's workplace. Learn p... More...

Giving Feedback - Advanced Skills from the series: Feedback Solutions Series		This video provides specific behavioural techniques for dealing with the four most common difficult situations enco... More...

Giving Feedback - Basic Skills from the series: Feedback Solutions Series		How do you give feedback to another person in the workplace? This video demonstrates how to structure the ... More...

Discipline Interviewing from the series: People Skills Series		Disciplining poor performers should be done fairly and with adequate preparation and documentation. Learn the six key ... More...

Giving Bad News from the series: People Skills Series		It is always difficult to communicate bad news. Redundancies and terminations are the hardest but there are also bu... More...

Giving Personal Feedback from the series: Take Away Training Series		Learn how to give feedback so that it gets the results you want. ... More...

Handling Difficult People from the series: People Skills Series		Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger. ... More...

Heather's Case from the series: The Improving Performance Series		Heather is the youngest clerical worker in a project team. She is angry about other staff who are inconsiderate, messy... More...

Ian's Case from the series: The Improving Performance Series		Ian works in an art department. Lately his work has been sloppy, he makes long personal phone calls, he drinks and he ... More...

Jude's Case from the series: The Improving Performance Series		Jude is a conscientious researcher in a professional market research team. Her supervisor, George, wants her to be mor... More...

Phil's Case from the series: The Improving Performance Series		Phil works in despatch. Complaints about mistakes and late deliveries have prompted his supervisor, Kris, to talk to h... More...

Solving the Problem from the series: The Improving Performance Series		Part three of Peter Quarry's powerful three-step formula for improving performance. ... More...

Solving Work Problems from the series: The Improving Performance Series		Covers job planning, counselling, disciplining and communication skills for managers. ... More...

The Improving Performance Series		A set of 8 programs to develop skills for managers to talk to staff about poor performance.... More...

What's Causing the Problem? from the series: The Improving Performance Series		Part two of Peter Quarry's powerful three-step formula for improving performance. ... More...

What's the Problem? from the series: The Improving Performance Series		Part one of Peter Quarry's powerful three-step formula for improving performance. ... More...