Customer Service List of Training Resources - Training Video | Management Training | Customer Service Training


CUSTOMER SERVICE: List of resources
Title & Format		Description

Insights and Strategies Series		Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Switch On - Caring from the series: Switch On Series		Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi... More...

Switch On - Respect from the series: Switch On Series		The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors... More...

Switch On - Service from the series: Switch On Series		Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s... More...

Switch On Series		The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Getting Motivated		An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min... More...

Boomerang		Learn how to use the reciprocity urge to create happy customers and cooperative teams. ... More...

Kangaroo		Everyone wants to know how to be happy at work... Motivational session-starter on happiness at work and cari... More...

Calming a Complainer from the series: Cutting Edge Communication Comedy Series 1-80		The Calming a Complainer video provides skills to deal wth comlpainers professionally and calmly by examining an amus... More...

Enhancing Service from the series: Cutting Edge Communication Comedy Series 1-80		Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ... More...

Resolving Conflict from the series: Cutting Edge Communication Comedy Series 1-80		A great program on essential skills for preventing and resolving conflict with best outcomes. ... More...

Diffusing Anger from the series: Cutting Edge Communication Comedy Series 1-80		Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m... More...

Teaching Greetings from the series: Cutting Edge Communication Comedy Series 1-80		Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t... More...

Creating Positive Impressions from the series: Cutting Edge Communication Comedy Series 1-80		Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi... More...

Damage Control from the series: Difficult People and Situations Series		In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s... More...

Handling the Difficult Customer from the series: Take Away Training Series		In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quar... More...

Managing Difficult Customers and Complaints from the series: Sales and Service Masterclass Series		Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ... More...

Passion for Service Excellence from the series: Workplace Excellence Series		See the difference when people want to provide exceptional service. Learn that when you’re passionate about you... More...

Presenting with Impact from the series: Sales and Service Masterclass Series		Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste... More...

Sales and Service Masterclass Series		Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry hosts... More...

Selling Yourself First from the series: Sales and Service Masterclass Series		Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ... More...

The Phone as a Friend from the series: Sales and Service Masterclass Series		Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ... More...

Overcoming Personal Barriers to Diversity from the series: Take Away Training Series		Just about every organisation is interested in diversity and has introduced policies and programs that support diversi... More...

The Psychology of Saying Sorry from the series: Take Away Training Series		Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog... More...

10 Essential Reception Skills from the series: Take Away Training Series		Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors. ... More...

Dealing with Abusive & Threatening Calls from the series: Take Away Training Series		Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ... More...

Sales & Service Turn-Offs from the series: Take Away Training Series		Identify the ten core principles of excellent service and what typically turns customers off. ... More...

The Power of Empathy from the series: Take Away Training Series		Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio... More...

Conveying a Professional Image from the series: Hotlines Series		People in call centres are the window into their organisation. They need to present a professional image over the phon... More...

Handling Upset Customers from the series: Hotlines Series		One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t... More...

Hotlines Series		Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i... More...

Managing Anger & Abuse from the series: Hotlines Series		When customers are angry it is important to deal with them effectively and professionally. ... More...

Satisfying Customers from the series: Hotlines Series		Call centre professionals have to be knowledgeable about their products and services so they can offer advice and alte... More...

Secret Service Awards		The Secret Service Awards is where 'Candid Camera' meets 'MTV'! Viewers have sent in their own secretly shot videoclips ... More...

Putting Customers First from the series: Creating a High Performance Workplace Series		This video covers key training areas for achieving superior customer service by putting customers first. These incl... More...

Business Etiquette from the series: Take Away Training Series		Learn how business etiquette can improve your dealings in all aspects of your business. ... More...

Dealing with Difficult People from the series: Take Away Training Series		Develop techniques to handle angry, abusive or uncooperative people. ... More...

Handling Complaints from the series: Take Away Training Series		Resolve problems and gain positive outcomes from difficult situations. ... More...

The Spirit of Service from the series: Take Away Training Series		Learn behaviours that internal and external customers love, so you deliver excellent service. ... More...

Receiving Feedback - Advanced Skills from the series: Feedback Solutions Series		Not everyone is skilled at giving feedback. This places a greater emphasis on the "seeker" to handle the "giver" in... More...

Effective Listening from the series: People Skills Series		Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo... More...

Staff Can Do Too		Teach frontline staff to meet customers' needs with the CAN DO formula. ... More...

The Vision for Change from the series: A System of Change Series		This video features Psychologist Peter Quarry and shows how a vision can power the change process. It covers seven steps... More...