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COMPLAINTS & DIFFICULT CUSTOMERS: List of resources
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Insights and Strategies Series
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Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Service
from the series:
Switch On Series
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Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Switch On Series
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Getting Motivated
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An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
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Damage Control
from the series:
Difficult People and Situations Series
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In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Managing Difficult Customers and Complaints
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
Psychologist Peter Quarry and a ...
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Overcoming Objections
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development. With excellent workbook and handouts.
Psychologist Peter Quarry and ...
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Passion for Service Excellence
from the series:
Workplace Excellence Series
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See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Dealing with Abusive & Threatening Calls
from the series:
Take Away Training Series
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Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally.
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Handling Upset Customers
from the series:
Hotlines Series
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One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t...
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Managing Anger & Abuse
from the series:
Hotlines Series
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When customers are angry it is important to deal with them effectively and professionally.
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Solving Problems
from the series:
Hotlines Series
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When faced with a problem staff need to clarify the issues clearly and constructively. They should be resourceful whe...
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Handling Complaints
from the series:
Take Away Training Series
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Resolve problems and gain positive outcomes from difficult situations.
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Handling Difficult People
from the series:
People Skills Series
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Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger.
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