Problem Solving List of Training Resources - Training Video | Management Training | Customer Service Training


PROBLEM SOLVING: List of resources
Title & Format		Description

Insights and Strategies Series		Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Finding My Magic - Children's Rights Series		Finding My Magic: Children's Rights Series is an animated series of 12 episodes for 4-11 year olds that teaches ch... More...

Finding My Magic - Introductory Series		An animated series for 3-10 year olds about three young friends - Catherine, Tom and Kate - who discover that wi... More...

Finding My Magic - Series 2 Episode 10: Don't Exploit Me from the series: Finding My Magic - Children's Rights Series		A neighbour takes advantage of Catherine by getting her to do the paper rounds for her. When Catherine’s mother ... More...

Finding My Magic - Series 2 Episode 11: Keep Me Safe from the series: Finding My Magic - Children's Rights Series		Kate is very upset and tells Catherine a secret about being hurt by her mum’s boyfriend. Catherine reminds Kate ... More...

Finding My Magic - Series 2 Episode 12: Know My Rights from the series: Finding My Magic - Children's Rights Series		The children present class projects about the rights of children and Catherine tells the class about the Stolen Genera... More...

Finding My Magic - Series 2 Episode 1: Let's Be Fair from the series: Finding My Magic - Children's Rights Series		Vin arrives from India and is initially treated unfairly because of his beginners English. The children learn about t... More...

Finding My Magic - Series 2 Episode 2: Listen to Me from the series: Finding My Magic - Children's Rights Series		Catherine has a great idea for the redevelopment of school land. Catherine finds a way to have her idea heard and lear... More...

Finding My Magic - Series 2 Episode 3: That's Private from the series: Finding My Magic - Children's Rights Series		Kate looks at Toms private diary but soon finds out how wrong that was. The children learn about the right to have th... More...

Finding My Magic - Series 2 Episode 4: Don't Bully Me from the series: Finding My Magic - Children's Rights Series		Morko arrives at school and immediately targets Tom for bullying. Tom has help from his dad and teacher, and learns to... More...

Finding My Magic - Series 2 Episode 5: Be At School from the series: Finding My Magic - Children's Rights Series		Kate is missing school to look after her younger brothers while her mother works. She tells her mother and her teacher... More...

Finding My Magic - Series 2 Episode 6: What's Best for Me from the series: Finding My Magic - Children's Rights Series		Tom is struggling with maths and is upset when his parents arrange tutoring sessions that clash with soccer training. ... More...

Finding My Magic - Series 2 Episode 7: Let's be Healthy from the series: Finding My Magic - Children's Rights Series		Kates teeth are hurting because of neglect and poor diet. Kate sees the dentist and learns about good dental care, he... More...

Finding My Magic - Series 2 Episode 8: My Right to a Good Home from the series: Finding My Magic - Children's Rights Series		Morko is living in unacceptable conditions and Catherines mum, through her agency, helps Morkos dad to get back on t... More...

Finding My Magic - Series 2 Episode 9: Respect My Beliefs from the series: Finding My Magic - Children's Rights Series		After having fun at Vins Holi celebration, the children are upset to hear about discrimination against Azras sister ... More...

Peer Mediation from the series: Teaching and Learning Series		Four young primary school students are encountering problems in the schoolyard. Peer mediators are assigned to help so... More...

How to Mediate Conflicts from the series: Cutting Edge Communication Comedy Series 1-80		How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from lear... More...

Handling Anyone Difficult from the series: Cutting Edge Communication Comedy Series 1-80		Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ... More...

Resolving Conflict from the series: Cutting Edge Communication Comedy Series 1-80		A great program on essential skills for preventing and resolving conflict with best outcomes. ... More...

Responding Thoughtfully from the series: Cutting Edge Communication Comedy Series 1-80		Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ... More...

Surviving Team Conflicts from the series: Cutting Edge Communication Comedy Series 1-80		Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-asse... More...

Damage Control from the series: Difficult People and Situations Series		In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s... More...

Dealing with Conflict Case Studies		These four case studies taken from three programs by Ash Quarry, provide great discussion starters for workshops and t... More...

Dealing with Manipulative People from the series: Take Away Training Series		Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc... More...

Duty of Care Series		Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to... More...

Manager and Psychologist from the series: Q&A Series		This a course providing practical examples of people skills required by managers. Managers need to understand how to ... More...

Managing Boundaries from the series: Take Away Training Series		One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari... More...

Managing Difficult Customers and Complaints from the series: Sales and Service Masterclass Series		Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ... More...

Open Communication & Teamwork from the series: Workplace Excellence Series		Learn how to communicate effectively to achieve best results. Promote open and honest communication through the shari... More...

Overcoming Objections from the series: Sales and Service Masterclass Series		Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ... More...

Personality Clash from the series: Difficult People and Situations Series		Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ... More...

Bullying Prevention: Employee Awareness and Response from the series: Duty of Care Series		This program provides essential OH&S training for all employees on the damaging impact of workplace bullying. Employees ... More...

Bullying Prevention: Roles and Responsibilities for Supervisors and Managers from the series: Duty of Care Series		Managers have a legal duty to control workplace bullying. This program will assist your compliance by providing a step b... More...

Introduction to Sexual Harassment for Supervisors and Managers - Industrial version from the series: Duty of Care Series		Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors can be held personall... More...

Introduction to Sexual Harassment for Supervisors and Managers - Office version from the series: Duty of Care Series		Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors can be held personall... More...

Introduction to Sexual Harassment in the Workplace - Industrial version from the series: Duty of Care Series		Essential training resources to ensure your people behave professionally and ethically. Download the Duty of Care Serie... More...

Introduction to Sexual Harassment in the Workplace - Office version from the series: Duty of Care Series		An excellent introduction for all employees, contractors, supervisors and managers new to their role or experienced. Eve... More...

Decision Making in Groups from the series: Take Away Training Series		Learn the six most effective ways to make decisions. Prepare for team, task force, quality group or committee meetings... More...

Handling Upset Customers from the series: Hotlines Series		One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t... More...

Solving Problems from the series: Hotlines Series		When faced with a problem staff need to clarify the issues clearly and constructively. They should be resourceful whe... More...

Handling Complaints from the series: Take Away Training Series		Resolve problems and gain positive outcomes from difficult situations. ... More...

Problem Solving and Initiative from the series: Take Away Training Series		Learn about developing initiative and becoming more productive in finding solutions. ... More...

Coaching to Resolve Conflict from the series: Performance Excellence Series		This program will provide viewers with the knowledge and skills they need to coach others to resolve conflicts in t... More...

The Improving Performance Series		A set of 8 programs to develop skills for managers to talk to staff about poor performance.... More...

Duty of Care Series - Industrial Version - 7 Titles		Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to... More...

Duty of Care Series - Office Version - 7 Titles		Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to... More...