Listening Skills List of Training Resources - Training Video | Management Training | Customer Service Training


LISTENING SKILLS: List of resources
Title & Format		Description

Switch On - Caring from the series: Switch On Series		Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi... More...

Switch On - Respect from the series: Switch On Series		The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors... More...

Switch On - Service from the series: Switch On Series		Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s... More...

Switch On Series		The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Boomerang		Learn how to use the reciprocity urge to create happy customers and cooperative teams. ... More...

How to Mediate Conflicts from the series: Cutting Edge Communication Comedy Series 1-80		How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from lear... More...

Enhancing Service from the series: Cutting Edge Communication Comedy Series 1-80		Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ... More...

Handling Anyone Difficult from the series: Cutting Edge Communication Comedy Series 1-80		Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ... More...

Resolving Conflict from the series: Cutting Edge Communication Comedy Series 1-80		A great program on essential skills for preventing and resolving conflict with best outcomes. ... More...

Responding Thoughtfully from the series: Cutting Edge Communication Comedy Series 1-80		Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ... More...

Apologizing Carefully from the series: Cutting Edge Communication Comedy Series 1-80		Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ... More...

Breaking Bullying from the series: Cutting Edge Communication Comedy Series 1-80		Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his team,... More...

Explaining Skillfully from the series: Cutting Edge Communication Comedy Series 1-80		The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining i... More...

Listening Actively from the series: Cutting Edge Communication Comedy Series 1-80		Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening sess... More...

Negotiating for Results from the series: Cutting Edge Communication Comedy Series 1-80		Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to p... More...

Teaching Greetings from the series: Cutting Edge Communication Comedy Series 1-80		Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t... More...

Bullying and Harassment from the series: Difficult People and Situations Series		Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t... More...

Damage Control from the series: Difficult People and Situations Series		In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s... More...

Difficult People and Situations Series		The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead... More...

Passion for Service Excellence from the series: Workplace Excellence Series		See the difference when people want to provide exceptional service. Learn that when you’re passionate about you... More...

Personality Clash from the series: Difficult People and Situations Series		Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ... More...

Presenting with Impact from the series: Sales and Service Masterclass Series		Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste... More...

Selling Yourself First from the series: Sales and Service Masterclass Series		Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ... More...

The Power of Empathy from the series: Take Away Training Series		Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio... More...

Communicating Clearly from the series: Hotlines Series		Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ... More...

Listening from the series: Take Away Training Series		Find out common listening mistakes and how to really hear what people are saying. ... More...

Listening & Understanding from the series: Communication Essentials Series		Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ... More...

Effective Listening from the series: People Skills Series		Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo... More...