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QUALITY & SERVICE EXCELLENCE: List of resources
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Insights and Strategies Series
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Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Respect
from the series:
Switch On Series
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The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
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Switch On Series
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Getting Motivated
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An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
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Enhancing Service
from the series:
Cutting Edge Communication Comedy Series 1-80
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Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver.
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Damage Control
from the series:
Difficult People and Situations Series
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In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Ethical Behaviour
from the series:
Q&A Series
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What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviour actually affect...
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Innovation & Continuous Improvement
from the series:
Workplace Excellence Series
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Inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach...
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Managing Multiple Sites
from the series:
Learning a la Carte Series
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Eve Ash interviews Suzanne Dvorak, CEO, Marie Stopes International.
A major challenge for any growing organisation with...
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Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
Psychologist Peter Quarry hosts...
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Workplace Excellence Series
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This outstanding series of documentary case study programs was filmed in best practice organizations - an online recr...
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Sales & Service Turn-Offs
from the series:
Take Away Training Series
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Identify the ten core principles of excellent service and what typically turns customers off.
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Creating a High Performance Workplace Series
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Produced by Eve Ash in consultation with Dr Kevin Griffiths, this series provides an holistic solution for organisa...
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Leadership for Quality Service
from the series:
Learning a la Carte Series
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In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service ...
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A System of Change Series
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A System of Change looks at excellence in change management and advice for people facing the need to change. Psycholog...
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