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INTERPERSONAL SKILLS: List of resources
Title & Format Price Description
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Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Assertiveness
from the series: Switch On Series
USD $275.00 SWITCH ON ASSERTIVENESS is aimed at helping everyone communicate effectively and assertively, respecting other people&...
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Switch On - Caring
from the series: Switch On Series
USD $275.00   SWITCH ON CARING is aimed at service staff, health care professionals and helpers in a wide range of industri...
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Switch On - Everyone
from the series: Switch On Series
USD $275.00 This program provides the stimulus for everyone to re-evaluate their own thinking patterns and behaviors. It will help...
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Switch On - Respect
from the series: Switch On Series
USD $275.00 SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgmental attitude. It is...
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Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
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Getting Motivated
USD $275.00 An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mind...
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Body Language & Rapport in Interviewing
USD $275.00 The body language and tone of interviewers have a big impact on job applicants. Find out the five best ways to build ...
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Boomerang
USD $495.00 Learn how to use the reciprocity urge to create happy customers and cooperative teams. ...
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Prejudice and Discrimination
USD $275.00 Dion experiences prejudice and Casey is victim to mob mentality. ...
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Stereotyping and Diversity
USD $275.00 Marcus uses hat day to demonstrate stereotyping and Casey is in tears. ...
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02: Communicate Effectively
USD $275.00 Project positively, listen and respect others and be clear and engaging. ...
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03: Be Confident and Assertive
USD $275.00 Speak with confidence, overcome personal blocks and be assertive. ...
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04: Set and Achieve Goals
USD $275.00 Be clear about your goals and steps to achieve them and persist. ...
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08: Build Employability Skills
USD $275.00 Find ways to learn new skills, manage your emotions and speak impressively. ...
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09: Demonstrate Your Strengths
USD $275.00 Surprise people with knowledge, experience and self-awareness. ...
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Overcoming Setbacks
USD $275.00 When facing setbacks recognize when you feel stuck and move forward. ...
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Responding Thoughtfully
USD $275.00 Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ...
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Apologizing Carefully
USD $275.00 Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ...
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Appreciating Diversity
USD $275.00 Carol returns from vacation to find that Marcus has hired two non-English speakers, to develop diversity at work....
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Building Relationships
USD $275.00 Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation...
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Listening Actively
USD $275.00 Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening sess...
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Making Decisions
USD $275.00 Serena questions the decision making process for the cutbacks. Instead of considering the weakest performer, Marcus ha...
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Managing a Complainer
USD $275.00 Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak Eng...
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Negotiating for Results
USD $275.00 Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company.  Steve wants to p...
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Teaching Greetings
USD $275.00 Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Creating Positive Impressions
USD $275.00 Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi...
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Developing Successful Mindsets
USD $275.00 Steve is dejected. Casey tries to cheer him up and Carol offers advice about being in the Negative Land of W. Carol te...
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Overcoming Disempowerment
USD $275.00 Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for fee...
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Bullying and Harassment
USD $495.00 Bullying, harassment and especially sexual harassment is unacceptable in any workplace. But many people don't r...
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Damage Control
USD $495.00 An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou...
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Dealing with Manipulative People
USD $275.00 Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc...
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Difficult People and Situations Series
USD $1,452.00 A series of 4 outstanding dramatized DVDs - a must for every business!  Download Difficult People and Situatio...
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Leadership Sins
USD $495.00 Leadership requires awareness, open communication and the ability to empower others. David makes several mistakes mana...
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Managing Boundaries
USD $275.00 One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari...
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Managing Difficult Customers and Complaints
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
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Managing Personal Finances
USD $275.00 Peter Quarry interviews investment advisor Freda Miriklis In this program, Freda Miriklis, shares her top three tip...
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Negotiating With Suppliers
USD $275.00 Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be...
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Open Communication & Teamwork
USD $495.00 Learn how to communicate effectively to achieve best results: • Promote open and honest communication • ...
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Personality Clash
USD $495.00 Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitiv...
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Understanding Personality Differences
from the series: Q&A Series
USD $275.00 Personality differences are usually complex. Sometimes, they simply cannot be understood. Yet personality impacts in a ...
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Overcoming Personal Barriers to Diversity
USD $275.00 Just about every organisation is interested in diversity and has introduced policies and programs that support diversi...
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10 Powerful Networking Skills
USD $275.00 Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you ...
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Developing Emotional Competence
USD $275.00 The concept of Emotional Intelligence has taken the world by storm. But what is it and how do you develop it? Get t...
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The Psychology of Saying Sorry
USD $275.00 Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog...
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Rewrite Your Relationships!
USD $29.95 How to turn your negative thoughts into positive scripts and create the relationships you want. . ...
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Rewrite Your Life!
USD $24.95 How to turn your negative thoughts into positive scripts and change your life. ...
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7 Steps to Improving Communication
USD $275.00 Learn a simple, effective seven-step blueprint that can immediately improve communication skills. ...
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Hotlines Series
USD $1,980.00 Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i...
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Communication Essentials Series
USD $1,452.00 Good communication is essential to an efficient and productive workplace. In today's flatter, team-focused organisa...
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Teamwork Essentials Series
USD $1,452.00 How can teams work better? How can they cope with change? What exactly is team building? What are the key communica...
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Feedback Solutions Series
USD $1,452.00 Feedback Solutions is a complete training package designed to motivate people and provide them with the skills to g...
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Teenagers Guide To The Galaxy Series
USD $495.00 An outstanding Australian series to help develop communication skills. Developed by psychologist Eve Ash.   ...
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People Skills Series
USD $3,740.00 This highly successful library of 20 videos has won 13 international awards for excellence and creativity. The Peop...
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