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BUILDING RAPPORT & TRUST: List of resources
Title & Format Price Description
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Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Caring
from the series: Switch On Series
USD $275.00   SWITCH ON CARING is aimed at service staff, health care professionals and helpers in a wide range of industri...
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Switch On - Respect
from the series: Switch On Series
USD $275.00 SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgmental attitude. It is...
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Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
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Switch On Series
USD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinkin...
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Body Language & Rapport in Interviewing
USD $275.00 The body language and tone of interviewers have a big impact on job applicants. Find out the five best ways to build ...
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Boomerang
USD $495.00 Learn how to use the reciprocity urge to create happy customers and cooperative teams. ...
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Responding Thoughtfully
USD $275.00 Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ...
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Breaking Bullying
USD $275.00 Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his team,...
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Building Relationships
USD $275.00 Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation...
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Diffusing Anger
USD $275.00 Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m...
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Ensuring a Respectful Workplace
USD $275.00 Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racis...
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Listening Actively
USD $275.00 Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening sess...
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Negotiating for Results
USD $275.00 Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company.  Steve wants to p...
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Negotiating With Suppliers
USD $275.00 Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be...
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Open Communication & Teamwork
USD $495.00 Learn how to communicate effectively to achieve best results: • Promote open and honest communication • ...
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Personality Clash
USD $495.00 Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitiv...
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Selling Yourself First
USD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ...
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Overcoming Personal Barriers to Diversity
USD $275.00 Just about every organisation is interested in diversity and has introduced policies and programs that support diversi...
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10 Powerful Networking Skills
USD $275.00 Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you ...
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6 Ways To Build Rapport
USD $275.00 Learn useful ways for creating a bond and connection - regardless of whether you are in sales, service or any other ro...
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The Power of Empathy
USD $275.00 Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio...
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Building Relationships
from the series: Hotlines Series
USD $275.00 Call centre operators are often the first and most important point of contact with the customer. They need to have...
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Communicating Clearly
from the series: Hotlines Series
USD $275.00 Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ...
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Conveying a Professional Image
from the series: Hotlines Series
USD $275.00 People in call centres are the window into their organisation. They need to present a professional image over the phon...
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Building Trust
USD $275.00 Explains the importance of work relationships based on trust, and describes the "four Cs" of building it. ...
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Listening
USD $275.00 Find out common listening mistakes and how to really hear what people are saying. ...
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Listening & Understanding
USD $495.00 Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ...
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Effective Listening
from the series: People Skills Series
USD $495.00 Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
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Staff Can Do Too
USD $275.00 Teach frontline staff to meet customers' needs with the CAN DO formula. ...
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