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EXPLAINING: List of resources
Title & Format Price Description
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Responding Thoughtfully
USD $275.00 Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ...
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Explaining Skillfully
USD $275.00 The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining i...
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Teaching Greetings
USD $275.00 Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Damage Control
USD $495.00 An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou...
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Delegating and Empowering
from the series: Q&A Series
USD $275.00 For workplaces to function at their optimum, delegating and empowering are essential. In a very clear and concise way, ...
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Negotiating With Suppliers
USD $275.00 Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be...
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Presenting with Impact
USD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste...
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Adult Learning Principles
USD $275.00 Are you involved in designing or delivering training and education to adults? If so, then make sure you discover ho...
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Communicating Clearly
from the series: Hotlines Series
USD $275.00 Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ...
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Controlling Call Time
from the series: Hotlines Series
USD $275.00 Staff in call centres need to be able to control call time and manage talkative callers politely. ...
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Satisfying Customers
from the series: Hotlines Series
USD $275.00 Call centre professionals have to be knowledgeable about their products and services so they can offer advice and alte...
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Conveying Information
USD $495.00 Whether conveying information, giving instructions, coaching or selling, the ability to convey information in...
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Conducting Training Activities
USD $275.00 Improve training sessions using case studies and role plays to ensure quality learning. ...
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Explaining Clearly
from the series: People Skills Series
USD $495.00 Whether conveying information, giving instructions, coaching or selling, the ability to explain clearly is a core comm...
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