Shopping Cart (0)
Video  Finder
ConflictAndDifficultPeopleSlimBanner.jpg
HANDLING DIFFICULT PEOPLE: List of resources
Title & Format Price Description
Single Pixel White
Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
Single Pixel White
Switch On - Respect
from the series: Switch On Series
USD $275.00 SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgmental attitude. It is...
Single Pixel White
Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
Single Pixel White
Switch On Series
USD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinkin...
Single Pixel White
Getting Motivated
USD $275.00 An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mind...
Single Pixel White
Handling Anyone Difficult
USD $275.00 Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ...
Single Pixel White
Mediating for Resolution
USD $275.00 Learn excellent skills for controlling respectful exchanges and facilitating solutions. ...
Single Pixel White
Resolving Conflict
USD $275.00 A great program on essential skills for preventing and resolving conflict with best outcomes. ...
Single Pixel White
Responding Thoughtfully
USD $275.00 Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ...
Single Pixel White
Cutting Edge Communication Comedy Series 1-80
USD $7,920.00 COMEDY MAKES LEARNING FUN This comedy business series completed in 2016 was created by Psychologist Eve Ash and c...
Single Pixel White
Diffusing Anger
USD $275.00 Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m...
Single Pixel White
Managing a Complainer
USD $275.00 Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak Eng...
Single Pixel White
Bullying and Harassment
USD $495.00 Bullying, harassment and especially sexual harassment is unacceptable in any workplace. But many people don't r...
Single Pixel White
Damage Control
USD $495.00 An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou...
Single Pixel White
Dealing with Conflict Case Studies
USD $495.00 These four case studies taken from three programs by Ash Quarry, provide great discussion starters for workshops and t...
Single Pixel White
Dealing with Manipulative People
USD $275.00 Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc...
Single Pixel White
Difficult People and Situations Series
USD $1,452.00 A series of 4 outstanding dramatized DVDs - a must for every business!  Download Difficult People and Situatio...
Single Pixel White
Handling the Difficult Customer
USD $275.00 In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quar...
Single Pixel White
Leadership Sins
USD $495.00 Leadership requires awareness, open communication and the ability to empower others. David makes several mistakes mana...
Single Pixel White
Manager and Psychologist
from the series: Q&A Series
USD $275.00 A good manager needs an understanding of peoples behaviours. Not all people are the same, so the manager needs a rang...
Single Pixel White
Managing Boundaries
USD $275.00 One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari...
Single Pixel White
Managing Difficult Customers and Complaints
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
Single Pixel White
Overcoming Objections
USD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ...
Single Pixel White
Personality Clash
USD $495.00 Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitiv...
Single Pixel White
Understanding Personality Differences
from the series: Q&A Series
USD $275.00 Personality differences are usually complex. Sometimes, they simply cannot be understood. Yet personality impacts in a ...
Single Pixel White
7 Ways to Handle a Difficult Boss
USD $275.00 Stop complaining and start working on solving the problem. Learn seven specific strategies to help with even the most...
Single Pixel White
Managing Aggression in the Workplace
USD $275.00 This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A mus...
Single Pixel White
The Psychology of Saying Sorry
USD $275.00 Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog...
Single Pixel White
Coaching Challenges Series
USD $1,452.00 In the real business world, coaching situations spring up all the time. The should be exciting opportunities for fe...
Single Pixel White
6 Ways to Resolve Conflict
USD $275.00 Learn six practical techniques to resolve conflict in the workplace and achieve effective results. ...
Single Pixel White
Dealing with Abusive & Threatening Calls
USD $275.00 Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ...
Single Pixel White
Dealing with the Unmotivated Employee
USD $275.00 Learn alternative strategies for staff motivation problems with this lively debate. ...
Single Pixel White
Eliminating Workplace Bullying
USD $275.00 Develop an organisational policy that helps victims as well as those with bullying behaviour to recognise and resolve ...
Single Pixel White
Handling Upset Customers
from the series: Hotlines Series
USD $275.00 One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t...
Single Pixel White
Managing Anger & Abuse
from the series: Hotlines Series
USD $275.00 When customers are angry it is important to deal with them effectively and professionally. ...
Single Pixel White
Managing Disagreements Constructively
USD $275.00 This video covers the range of ways to manage disagreements and conflict. Understand that there is no one right wa...
Single Pixel White
Conflict within Teams
USD $275.00 Learn skills to identify and resolve conflict between team members. ...
Single Pixel White
Dealing with Difficult People
USD $275.00 Develop techniques to handle angry, abusive or uncooperative people. ...
Single Pixel White
Handling Complaints
USD $275.00 Resolve problems and gain positive outcomes from difficult situations. ...
Single Pixel White
Overcoming Harassment
USD $275.00 Learn simple techniques for dealing with harassment and changing the situation. ...
Single Pixel White
Overcoming Negative Behaviors
USD $495.00 Dealing with negative and difficult people is one of the most stressful tasks in today's workplace. Learn p...
Single Pixel White
Coaching to Resolve Conflict
USD $495.00 This program will provide viewers with the knowledge and skills they need to coach others to resolve conflicts in t...
Single Pixel White
Dealing With Conflict
from the series: People Skills Series
USD $495.00 Conflicts at work waste an enormous amount of time and energy. In this video see practical examples of five different ...
Single Pixel White
Giving Bad News
from the series: People Skills Series
USD $495.00 It is always difficult to communicate bad news. Redundancies and terminations are the hardest but there are also bu...
Single Pixel White
Handling Difficult People
from the series: People Skills Series
USD $495.00 Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger. ...
Single Pixel White
Mediating Disputes
from the series: People Skills Series
USD $495.00 Learn a step-by-step method for resolving disputes, personality clashes and other conflicts. ...
Single Pixel White
The Improving Performance Series
USD $880.00 A set of 8 programs to develop skills for managers to talk to staff about poor performance....
Single Pixel White