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MANAGING PERFORMANCE: List of resources
Title & Format Description
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Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Understanding and Demonstrating Accountability
Understanding and Demonstrating Accountability is a short sharp entertaning program featuring a case study from the C...
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How to Achieve SMART Goals
How to Achieve SMART Goals shows how to set and achieve specific measurable goals. Don't focus on vague aspiratio...
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Success at Work: 07 Appreciate Feedback
from the series: Success at Work Series
Welcome feedback without defensiveness and continually improve. ...
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Using Goals to GROW
Define goals and consider reality, obstacles, options and way forward. ...
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Cutting Edge Communication Comedy Series 1-80
COMEDY MAKES LEARNING FUN This comedy business series completed was created by Psychologist Eve Ash and comedienn...
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Giving Managers Feedback
Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and ...
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Handling Tricky Appraisals
Carol expects to be showered in praise at her forthcoming appraisal with Marcus, but is shocked to find Serena will be...
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Delegating and Empowering
from the series: Q&A Series
Delegate and Empower is a course to help managers master the skills of delegation and empowerment. It's not uncom...
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Difficult Appraisal Situations
from the series: Q&A Series
This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch...
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How to Develop Your People
Everyone needs a development plan with career goals, reviewed regularly. Psychologist Eve Ash provides some useful guide...
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Recognition & Feedback
Motivate people, develop skills and improve work performance. Learn how to give immediate recognition and feedback, b...
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10 Steps to Flawless Appraisal Interviews
Performance appraisals are one of the most unpopular managerial tasks. Psychologist Peter Quarry gives ten practical t...
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6 Ways to Prevent Sloppy Work
In this program, Psychologists Eve Ash and Peter Quarry, discuss why some staff deliver substandard work and offer p...
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Conducting Successful Discipline Interviews
Many managers are confused by the difference between a discipline interview and a counselling or coaching session. Psy...
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How to Mentor
In this program, Psychologists Eve Ash and Peter Quarry, discuss strategies for successful mentoring. The role of a ...
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Coaching Challenges Series
In the real business world, coaching situations spring up all the time. The should be exciting opportunities for fe...
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Assessing & Developing Performance
This video describes the best ways to measure, assess and develop the performance of employees at all levels. Discove...
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Counselling Poor Performers
Use a six-step approach to help staff improve their standard of work. ...
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Mentoring
Learn the essential skills required by both mentors and proteges. ...
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Preparing for your Appraisal
Evaluate your performance to ensure you get what you want out of the interview....
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Reinventing Appraisals Series
Performance appraisal schemes frequently suffer from bad reputations. On the other hand, performance management pla...
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Performance Excellence Series
In the same way that athletic coaches help their teams achieve Performance Excellence, workplace coaches need to he...
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Feedback Solutions Series
Feedback Solutions is a complete training package designed to motivate people and provide them with the skills to g...
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Discipline Interviewing
from the series: People Skills Series
Disciplining poor performers should be done fairly and with adequate preparation and documentation. Learn the six key ...
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Managing Performance
Practical advice explaining the steps to successful performance management. ...
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Managing Upwards
Gain the skills for getting feedback and asking for help from your manager. ...
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Productive Counselling
from the series: People Skills Series
Discover the major trap managers, team leaders and others fall into when counselling. Learn the difference bet...
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Heather's Case
Heather is the youngest clerical worker in a project team. She is angry about other staff who are inconsiderate, messy...
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Ian's Case
Ian works in an art department. Lately his work has been sloppy, he makes long personal phone calls, he drinks and he ...
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Jude's Case
Jude is a conscientious researcher in a professional market research team. Her supervisor, George, wants her to be mor...
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Phil's Case
Phil works in despatch. Complaints about mistakes and late deliveries have prompted his supervisor, Kris, to talk to h...
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Solving the Problem
Part three of Peter Quarry's powerful three-step formula for improving performance. ...
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Solving Work Problems
Covers job planning, counselling, disciplining and communication skills for managers. ...
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The Improving Performance Series
A set of 8 programs to develop skills for managers to talk to staff about poor performance....
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What's Causing the Problem?
Part two of Peter Quarry's powerful three-step formula for improving performance. ...
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What's the Problem?
Part one of Peter Quarry's powerful three-step formula for improving performance. ...
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