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QUALITY SERVICE: List of resources
Title & Format Price Description
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Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Caring
from the series: Switch On Series
USD $275.00   SWITCH ON CARING is aimed at service staff, health care professionals and helpers in a wide range of industri...
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Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
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Bread
USD $550.00 BREAD - Business Secrets of the Beechworth Bakery. HUGE PRICE REDUCTION! $1650 now just $550! A powerful and moti...
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Enhancing Service
USD $275.00 Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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Resolving Conflict
USD $275.00 A great program on essential skills for preventing and resolving conflict with best outcomes. ...
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Damage Control
USD $495.00 An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou...
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Innovation & Continuous Improvement
USD $495.00 Inspire everyone to be creative, offer suggestions and make improvements: Identify opportunities to improve D...
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Managing Multiple Sites
USD $275.00 Eve Ash interviews Suzanne Dvorak, CEO, Marie Stopes International. A major challenge for any growing organisation with...
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Passion for Service Excellence
USD $495.00 See the difference when people want to provide exceptional service: Be passionate about your work Make a posi...
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Leadership for Quality Service
USD $275.00 In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service ...
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The Vision for Change
USD $187.00 This video features Psychologist Peter Quarry and shows how a vision can power the change process. It covers seven steps...
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