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Title & Format Description
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Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Success at Work: 07 Appreciate Feedback
from the series: Success at Work Series
Welcome feedback without defensiveness and continually improve. ...
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English at Work 10 – Communicating Feedback
English at Work 10 – Communicating Feedback is an entertaining course that explains how to give and receive fee...
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Handling Anyone Difficult
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ...
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Responding Thoughtfully
Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ...
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Sharing Feedback
Avoid defensiveness, be open to receiving and give specific balance feedback. ...
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Breaking Bullying
Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his team,...
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Ensuring a Respectful Workplace
Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racis...
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Overcoming Disempowerment
Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for fee...
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Bullying and Harassment
Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t...
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Leadership Sins
Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon...
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Personality Clash
Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
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Recognition & Feedback
Motivate people, develop skills and improve work performance. Learn how to give immediate recognition and feedback, b...
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Can We Talk?
Marie wants to talk to fellow team member Claude about the problems caused by his late deliveries. But how does she st...
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So You Agree With Me?
Leon wants to talk to his manager about her leadership style (he, and the other team leaders, think she is too autocra...
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Why Are We Stuck?
Martin is Kim's mentor. He has been getting frustrated with her because even though she is highly intelligent, she ...
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Learning from 360 Degree Feedback
This video explains the common reactions people have to receiving 360 degree feedback. Get practical advice on how to...
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Rewarding Performance
Organisations need to recognise and reward individual, team and organisational achievements. This video sets...
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360 Degree Feedback
Learn how 360 degree feedback works and how you can improve with feedback from others. ...
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Reinventing Appraisals Series
Performance appraisal schemes frequently suffer from bad reputations. On the other hand, performance management pla...
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Coaching to Build Skills
Discover an effective approach that can be used to build all types of skills, including technical, task-related sk...
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Feedback Solutions Series
Feedback Solutions is a complete training package designed to motivate people and provide them with the skills to g...
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Giving Feedback - Advanced Skills
This video provides specific behavioural techniques for dealing with the four most common difficult situations enco...
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Giving Feedback - Basic Skills
How do you give feedback to another person in the workplace? This video demonstrates how to structure the ...
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Receiving Feedback - Advanced Skills
Not everyone is skilled at giving feedback. This places a greater emphasis on the "seeker" to handle the "giver" in...
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Receiving Feedback - Basic Skills
People are often embarrassed when receiving positive feedback. They can also be fearful and defensive when faced wi...
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Discipline Interviewing
from the series: People Skills Series
Disciplining poor performers should be done fairly and with adequate preparation and documentation. Learn the six key ...
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Giving Personal Feedback
Learn how to give feedback so that it gets the results you want. ...
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The Improving Performance Series
A set of 8 programs to develop skills for managers to talk to staff about poor performance....
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