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MANAGING SALES & SERVICE STAFF: List of resources
Title & Format Price Description
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Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
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Switch On Series
USD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinkin...
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Bread
USD $550.00 BREAD - Business Secrets of the Beechworth Bakery. HUGE PRICE REDUCTION! $1650 now just $550! A powerful and moti...
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Enhancing Service
USD $275.00 Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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Creating Positive Impressions
USD $275.00 Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi...
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10 Mistakes in Marketing
USD $275.00 Peter Quarry interviews Carolyn Stafford, Director, connectmarket.com.au It's no surprise that a great product or ser...
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Damage Control
USD $495.00 An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou...
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Passion for Service Excellence
USD $495.00 See the difference when people want to provide exceptional service: Be passionate about your work Make a posi...
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Talking Up Your Business
USD $275.00 Peter Quarry interviews Carolyn Stafford, Director, connectmarket.com.au Peter Quarry and Carolyn Stafford, author of ...
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Working Constructively in a Sales Team
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. A panel of sales experts hosted ...
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How to Manage & Motivate a Sales Team
USD $275.00 Sales managers all need to implement the seven essential skills covered in this program to ensure the success of their...
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Leadership for Quality Service
USD $275.00 In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service ...
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Managing Call Centre Staff
USD $275.00 This video describes the latest research on staff turnover and the special characteristics of call center staff. L...
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Mediating Disputes
from the series: People Skills Series
USD $495.00 Learn a step-by-step method for resolving disputes, personality clashes and other conflicts. ...
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The Vision for Change
USD $187.00 This video features Psychologist Peter Quarry and shows how a vision can power the change process. It covers seven steps...
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