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CUSTOMER NEEDS: List of resources
Title & Format Price Description
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Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Respect
from the series: Switch On Series
USD $275.00 SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgmental attitude. It is...
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Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
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Switch On Series
USD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinkin...
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Delivering Sensational Service
USD $275.00 Casey practices her service skills on Tammy, but the strategy backfires. ...
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Enhancing Service
USD $275.00 Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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Creating Positive Impressions
USD $275.00 Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi...
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Closing the Sale
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. A panel of sales experts hosted ...
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Managing Difficult Customers and Complaints
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
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Overcoming Objections
USD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ...
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Passion for Service Excellence
USD $495.00 See the difference when people want to provide exceptional service: Be passionate about your work Make a posi...
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Presenting with Impact
USD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste...
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Sales and Service Masterclass Series
USD $1,496.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry hosts...
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Selling Yourself First
USD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ...
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What Customers Love and Hate
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. This program provides a wealth o...
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The Art of Questioning
USD $275.00 Discover how to be interesting, engaging and effective when asking questions. Learn various forms of questions, how be...
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Secret Service Awards
USD $275.00 The Secret Service Awards is where 'Candid Camera' meets 'MTV'! Viewers have sent in their own secretly shot videoclips ...
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Putting Customers First
USD $495.00 This video covers key training areas for achieving superior customer service by putting customers first. These incl...
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Listening & Understanding
USD $495.00 Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ...
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Effective Listening
from the series: People Skills Series
USD $495.00 Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
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Staff Can Do Too
USD $275.00 Teach frontline staff to meet customers' needs with the CAN DO formula. ...
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