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CONFLICT & DIFFICULT PEOPLE: List of resources
Title & Format Price Description
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Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Caring
from the series: Switch On Series
USD $275.00   SWITCH ON CARING is aimed at service staff, health care professionals and helpers in a wide range of industri...
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Switch On - Everyone
from the series: Switch On Series
USD $275.00 This program provides the stimulus for everyone to re-evaluate their own thinking patterns and behaviors. It will help...
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Switch On - Respect
from the series: Switch On Series
USD $275.00 SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgmental attitude. It is...
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Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
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Switch On Series
USD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinkin...
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Getting Motivated
USD $275.00 An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mind...
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Prejudice and Discrimination
USD $275.00 Dion experiences prejudice and Casey is victim to mob mentality. ...
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Stereotyping and Diversity
USD $275.00 Marcus uses hat day to demonstrate stereotyping and Casey is in tears. ...
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08: Build Employability Skills
USD $275.00 Find ways to learn new skills, manage your emotions and speak impressively. ...
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Handling Anyone Difficult
USD $275.00 Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ...
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Mediating for Resolution
USD $275.00 Learn excellent skills for controlling respectful exchanges and facilitating solutions. ...
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Resolving Conflict
USD $275.00 A great program on essential skills for preventing and resolving conflict with best outcomes. ...
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Cutting Edge Communication Comedy Series 1-80
USD $7,920.00 COMEDY MAKES LEARNING FUN This comedy business series completed in 2016 was created by Psychologist Eve Ash and c...
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Apologizing Carefully
USD $275.00 Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ...
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Behaving Unprofessionally
USD $275.00 Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of R...
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Diffusing Anger
USD $275.00 Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m...
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Managing a Complainer
USD $275.00 Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak Eng...
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Overcoming Disempowerment
USD $275.00 Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for fee...
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Surviving Team Conflicts
USD $275.00 Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-asse...
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Bullying and Harassment
USD $495.00 Bullying, harassment and especially sexual harassment is unacceptable in any workplace. But many people don't r...
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Damage Control
USD $495.00 An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou...
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Dealing with Manipulative People
USD $275.00 Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc...
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Difficult People and Situations Series
USD $1,452.00 A series of 4 outstanding dramatized DVDs - a must for every business!  Download Difficult People and Situatio...
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Duty of Care Series
USD $2,673.00 Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to...
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Handling the Difficult Customer
USD $275.00 In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quar...
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Leadership Sins
USD $495.00 Leadership requires awareness, open communication and the ability to empower others. David makes several mistakes mana...
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Manager and Psychologist
from the series: Q&A Series
USD $275.00 A good manager needs an understanding of peoples behaviours. Not all people are the same, so the manager needs a rang...
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Managing Boundaries
USD $275.00 One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari...
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Managing Difficult Customers and Complaints
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
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Open Communication & Teamwork
USD $495.00 Learn how to communicate effectively to achieve best results: • Promote open and honest communication • ...
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Passion for Service Excellence
USD $495.00 See the difference when people want to provide exceptional service: Be passionate about your work Make a posi...
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Personality Clash
USD $495.00 Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitiv...
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Understanding Personality Differences
from the series: Q&A Series
USD $275.00 Personality differences are usually complex. Sometimes, they simply cannot be understood. Yet personality impacts in a ...
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Overcoming Personal Barriers to Diversity
USD $275.00 Just about every organisation is interested in diversity and has introduced policies and programs that support diversi...
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7 Ways to Handle a Difficult Boss
USD $275.00 Stop complaining and start working on solving the problem. Learn seven specific strategies to help with even the most...
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Managing Aggression in the Workplace
USD $275.00 This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A mus...
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The Psychology of Saying Sorry
USD $275.00 Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog...
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Bullying Prevention: Employee Awareness and Response
from the series: Duty of Care Series
USD $495.00 This program provides essential OH&S training for all employees on the damaging impact of workplace bullying. Employees ...
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Bullying Prevention: Roles and Responsibilities for Supervisors and Managers
from the series: Duty of Care Series
USD $495.00 Managers have a legal duty to control workplace bullying. This program will assist your compliance by providing a step b...
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Introduction to Sexual Harassment for Supervisors and Managers - Industrial version
from the series: Duty of Care Series
USD $495.00 Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors can be held personall...
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Introduction to Sexual Harassment in the Workplace - Industrial version
from the series: Duty of Care Series
USD $495.00 Essential training resources to ensure your people behave professionally and ethically. Download the Duty of Care Serie...
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Introduction to Sexual Harassment in the Workplace - Office version
from the series: Duty of Care Series
USD $495.00 An excellent introduction for all employees, contractors, supervisors and managers new to their role or experienced. Eve...
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6 Ways to Resolve Conflict
USD $275.00 Learn six practical techniques to resolve conflict in the workplace and achieve effective results. ...
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Dealing with Abusive & Threatening Calls
USD $275.00 Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ...
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Eliminating Workplace Bullying
USD $275.00 Develop an organisational policy that helps victims as well as those with bullying behaviour to recognise and resolve ...
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Handling Upset Customers
from the series: Hotlines Series
USD $275.00 One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t...
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Managing Anger & Abuse
from the series: Hotlines Series
USD $275.00 When customers are angry it is important to deal with them effectively and professionally. ...
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Managing Disagreements Constructively
USD $275.00 This video covers the range of ways to manage disagreements and conflict. Understand that there is no one right wa...
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Conflict within Teams
USD $275.00 Learn skills to identify and resolve conflict between team members. ...
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Dealing with Difficult People
USD $275.00 Develop techniques to handle angry, abusive or uncooperative people. ...
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Handling Complaints
USD $275.00 Resolve problems and gain positive outcomes from difficult situations. ...
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Overcoming Harassment
USD $275.00 Learn simple techniques for dealing with harassment and changing the situation. ...
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Overcoming Negative Behaviors
USD $495.00 Dealing with negative and difficult people is one of the most stressful tasks in today's workplace. Learn p...
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Coaching to Resolve Conflict
USD $495.00 This program will provide viewers with the knowledge and skills they need to coach others to resolve conflicts in t...
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Bullying And Teasing
USD $55.00 Learn the basic skills to assertively deal with bullying behaviour and teasing. ...
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Family Fireworks
USD $55.00 Learn to survive the common crises of family fights, marriage break-ups and domestic violence....
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Losing Your Cool
USD $55.00 Why do people get angry? Learn ways to deal with your own anger and that of others ...
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Dealing With Conflict
from the series: People Skills Series
USD $495.00 Conflicts at work waste an enormous amount of time and energy. In this video see practical examples of five different ...
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Handling Difficult People
from the series: People Skills Series
USD $495.00 Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger. ...
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Mediating Disputes
from the series: People Skills Series
USD $495.00 Learn a step-by-step method for resolving disputes, personality clashes and other conflicts. ...
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Duty of Care Series - Industrial Version - 7 Titles
USD $2,079.00 Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to...
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Duty of Care Series - Office Version - 7 Titles
USD $2,079.00 Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to...
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