Video  Finder
CommunicationSkillsSlimBanner.jpg
CONFLICT & DIFFICULT PEOPLE: List of resources
Title & Format Description
Single Pixel White
Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
Single Pixel White
Switch On - Caring
from the series: Switch On Series
Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi...
Single Pixel White
Switch On - Everyone
from the series: Switch On Series
Switch on Everyone demonstrates a simple approach based on the notion of ‘scripts’ or ‘messages&rsq...
Single Pixel White
Switch On - Managers
from the series: Switch On Series
Switch on Managers shows you can develop effective thinking patterns and behaviors to improve your leadership and man...
Single Pixel White
Switch On - Respect
from the series: Switch On Series
The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
Single Pixel White
Switch On - Service
from the series: Switch On Series
Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
Single Pixel White
Switch On - Staff
from the series: Switch On Series
This program provides the stimulus for everyone to re-evaluate their own thinking patterns and behaviors. It will hel...
Single Pixel White
Switch On Series
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
Single Pixel White
Getting Motivated
An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
Single Pixel White
Calming a Complainer
The Calming a Complainer video provides skills to deal wth comlpainers professionally and calmly by examining an amus...
Single Pixel White
How to Mediate Conflicts
How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from lear...
Single Pixel White
Success at Work: 08 Build Employability Skills
from the series: Success at Work Series
Find ways to learn new skills, manage your emotions and speak impressively. ...
Single Pixel White
Prejudice and Discrimination
Dion experiences prejudice and Casey is victim to mob mentality. ...
Single Pixel White
Stereotyping and Diversity
Marcus uses hat day to demonstrate stereotyping and Casey is in tears. ...
Single Pixel White
Handling Anyone Difficult
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ...
Single Pixel White
Resolving Conflict
A great program on essential skills for preventing and resolving conflict with best outcomes. ...
Single Pixel White
Cutting Edge Communication Comedy Series 1-80
COMEDY MAKES LEARNING FUN This comedy business series completed was created by Psychologist Eve Ash and comedienn...
Single Pixel White
Apologizing Carefully
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ...
Single Pixel White
Behaving Unprofessionally
Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of R...
Single Pixel White
Diffusing Anger
Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m...
Single Pixel White
Overcoming Disempowerment
Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for fee...
Single Pixel White
Surviving Team Conflicts
Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-asse...
Single Pixel White
Bullying and Harassment
Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t...
Single Pixel White
Damage Control
In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
Single Pixel White
Dealing with Manipulative People
Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc...
Single Pixel White
Difficult People and Situations Series
The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead...
Single Pixel White
Duty of Care Series
Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to...
Single Pixel White
Handling the Difficult Customer
In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quar...
Single Pixel White
Leadership Sins
Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon...
Single Pixel White
Manager and Psychologist
from the series: Q&A Series
This a course providing practical examples of people skills required by managers. Managers need to understand how to ...
Single Pixel White
Managing Boundaries
One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari...
Single Pixel White
Managing Difficult Customers and Complaints
Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
Single Pixel White
Open Communication & Teamwork
Learn how to communicate effectively to achieve best results. Promote open and honest communication through the shari...
Single Pixel White
Passion for Service Excellence
See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
Single Pixel White
Personality Clash
Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
Single Pixel White
Understanding Personality Differences
from the series: Q&A Series
This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch...
Single Pixel White
Overcoming Personal Barriers to Diversity
Just about every organisation is interested in diversity and has introduced policies and programs that support diversi...
Single Pixel White
7 Ways to Handle a Difficult Boss
Stop complaining and start working on solving the problem. Learn seven specific strategies to help with even the most...
Single Pixel White
Managing Aggression in the Workplace
This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A mus...
Single Pixel White
The Psychology of Saying Sorry
Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog...
Single Pixel White
Bullying Prevention: Employee Awareness and Response
from the series: Duty of Care Series
This program provides essential OH&S training for all employees on the damaging impact of workplace bullying. Employees ...
Single Pixel White
Bullying Prevention: Roles and Responsibilities for Supervisors and Managers
from the series: Duty of Care Series
Managers have a legal duty to control workplace bullying. This program will assist your compliance by providing a step b...
Single Pixel White
Introduction to Sexual Harassment for Supervisors and Managers - Industrial version
from the series: Duty of Care Series
Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors can be held personall...
Single Pixel White
Introduction to Sexual Harassment in the Workplace - Industrial version
from the series: Duty of Care Series
Essential training resources to ensure your people behave professionally and ethically. Download the Duty of Care Serie...
Single Pixel White
Introduction to Sexual Harassment in the Workplace - Office version
from the series: Duty of Care Series
An excellent introduction for all employees, contractors, supervisors and managers new to their role or experienced. Eve...
Single Pixel White
6 Ways to Resolve Conflict
Learn six practical techniques to resolve conflict in the workplace and achieve effective results. ...
Single Pixel White
Dealing with Abusive & Threatening Calls
Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ...
Single Pixel White
Eliminating Workplace Bullying
Develop an organisational policy that helps victims as well as those with bullying behaviour to recognise and resolve ...
Single Pixel White
Handling Upset Customers
from the series: Hotlines Series
One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t...
Single Pixel White
Managing Anger & Abuse
from the series: Hotlines Series
When customers are angry it is important to deal with them effectively and professionally. ...
Single Pixel White
Managing Disagreements Constructively
This video covers the range of ways to manage disagreements and conflict. Understand that there is no one right wa...
Single Pixel White
Conflict within Teams
Learn skills to identify and resolve conflict between team members. ...
Single Pixel White
Dealing with Difficult People
Develop techniques to handle angry, abusive or uncooperative people. ...
Single Pixel White
Handling Complaints
Resolve problems and gain positive outcomes from difficult situations. ...
Single Pixel White
Overcoming Harassment
Learn simple techniques for dealing with harassment and changing the situation. ...
Single Pixel White
Overcoming Negative Behaviors
Dealing with negative and difficult people is one of the most stressful tasks in today's workplace. Learn p...
Single Pixel White
Coaching to Resolve Conflict
This program will provide viewers with the knowledge and skills they need to coach others to resolve conflicts in t...
Single Pixel White
Bullying And Teasing
Learn the basic skills to assertively deal with bullying behaviour and teasing. ...
Single Pixel White
Family Fireworks
Learn to survive the common crises of family fights, marriage break-ups and domestic violence....
Single Pixel White
Losing Your Cool
Why do people get angry? Learn ways to deal with your own anger and that of others ...
Single Pixel White
Dealing With Conflict
from the series: People Skills Series
Conflicts at work waste an enormous amount of time and energy. In this video see practical examples of five different ...
Single Pixel White
Handling Difficult People
from the series: People Skills Series
Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger. ...
Single Pixel White
Mediating Disputes
from the series: People Skills Series
Learn a step-by-step method for resolving disputes, personality clashes and other conflicts. ...
Single Pixel White
Duty of Care Series - Industrial Version - 7 Titles
Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to...
Single Pixel White
Duty of Care Series - Office Version - 7 Titles
Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to...
Single Pixel White