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QUALITY & SERVICE EXCELLENCE: List of resources
Title & Format Price Description
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Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Respect
from the series: Switch On Series
USD $275.00 SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgmental attitude. It is...
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Switch On Series
USD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinkin...
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Bread
USD $550.00 BREAD - Business Secrets of the Beechworth Bakery. HUGE PRICE REDUCTION! $1650 now just $550! A powerful and moti...
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Getting Motivated
USD $275.00 An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mind...
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Enhancing Service
USD $275.00 Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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Damage Control
USD $495.00 An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou...
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Ethical Behaviour
from the series: Q&A Series
USD $275.00 What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviour actually affect the p...
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Innovation & Continuous Improvement
USD $495.00 Inspire everyone to be creative, offer suggestions and make improvements: Identify opportunities to improve D...
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Managing Multiple Sites
USD $275.00 Eve Ash interviews Suzanne Dvorak, CEO, Marie Stopes International. A major challenge for any growing organisation with...
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Sales and Service Masterclass Series
USD $1,496.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry hosts...
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Workplace Excellence Series
USD $2,970.00 This outstanding series of documentary case study programs was filmed in best practice organizations - an online recru...
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Sales & Service Turn-Offs
USD $275.00 Identify the ten core principles of excellent service and what typically turns customers off. ...
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Creating a High Performance Workplace Series
USD $1,782.00 Produced by Eve Ash in consultation with Dr Kevin Griffiths, this series provides an holistic solution for organisa...
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Leadership for Quality Service
USD $275.00 In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service ...
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A System of Change Series
USD $660.00 A System of Change looks at excellence in change management and advice for people facing the need to change. Psycholog...
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