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QUALITY: List of resources
Title & Format Price Description
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Damage Control
USD $495.00 An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou...
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Innovation & Continuous Improvement
USD $495.00 Inspire everyone to be creative, offer suggestions and make improvements: Identify opportunities to improve D...
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Managing Multiple Sites
USD $275.00 Eve Ash interviews Suzanne Dvorak, CEO, Marie Stopes International. A major challenge for any growing organisation with...
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Negotiating With Suppliers
USD $275.00 Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be...
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Leadership for Quality Service
USD $275.00 In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service ...
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