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MANAGEMENT SKILLS: List of resources
Title & Format Description
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Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Caring
from the series: Switch On Series
Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi...
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Switch On - Respect
from the series: Switch On Series
The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
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Switch On Series
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Understanding and Demonstrating Accountability
Understanding and Demonstrating Accountability is a short sharp entertaning program featuring a case study from the C...
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How to Mediate Conflicts
How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from lear...
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Making Decisions and Choices
Making Decisions and Choices effectively is an important workplace skill. We constantly make choices, just to get thr...
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Manage Hygiene Boundaries
Manage Hygiene Boundaries is a timely and engaging video for everyone to establish rules for hygiene and best practic...
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Handling Anyone Difficult
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ...
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Handling the New Wave
An amusing program about managing the expectations and behaviors of the newest recruits. ...
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Resolving Conflict
A great program on essential skills for preventing and resolving conflict with best outcomes. ...
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Cutting Edge Communication Comedy Series 1-80
COMEDY MAKES LEARNING FUN This comedy business series completed was created by Psychologist Eve Ash and comedienn...
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Breaking Bullying
Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his team,...
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De-Cluttering the Office
Carol is on a mission to de-clutter the messy office so it’s tidy, motivating and safe. She implements a clean-d...
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Giving Managers Feedback
Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and ...
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Planning and Organizing
Serena discovers Marcus and Serena have not planned together for the upcoming conference when they each have different...
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Welcoming New People
Sherry is new, but gets relegated to the bottom of the stairs, where she feels isolated and excluded from team activit...
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Creating Positive Impressions
Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi...
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Overcoming Disempowerment
Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for fee...
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Surviving Team Conflicts
Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-asse...
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Understanding Financial Information
Understanding Financial Information is a course that provides everyone in a leadership or project role with a basic u...
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Delegating and Empowering
from the series: Q&A Series
Delegate and Empower is a course to help managers master the skills of delegation and empowerment. It's not uncom...
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Difficult People and Situations Series
The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead...
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Essentials for New Managers
from the series: Q&A Series
This is a course that will help managers or team leaders to be clear on their roles. In this course psychologists Eve...
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How to Develop Your People
Everyone needs a development plan with career goals, reviewed regularly. Psychologist Eve Ash provides some useful guide...
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Inspirational Leadership
Discover the behaviors, attitudes and strategies of outstanding leaders. With this training, your leaders will know h...
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Leadership Sins
Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon...
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Manager and Psychologist
from the series: Q&A Series
This a course providing practical examples of people skills required by managers. Managers need to understand how to ...
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Negotiating With Suppliers
Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be...
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Outstanding Leadership
Peter Quarry interviews Ann Sherry (AO) CEO, Carnival Australia Ann Sherry has broad leadership experience in both pr...
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Personality Clash
Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
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Q&A Series
A Series of 8 programs packed with practical strategies for improved workplace performance for staff and managers. An ...
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Succession Planning
Peter Quarry interviews Ann Sherry (AO) CEO, Carnival Australia In this program Ann Sherry discusses the purpose and pr...
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Understanding Personality Differences
from the series: Q&A Series
This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch...
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10 Steps to Flawless Appraisal Interviews
Performance appraisals are one of the most unpopular managerial tasks. Psychologist Peter Quarry gives ten practical t...
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6 Ways to Prevent Sloppy Work
In this program, Psychologists Eve Ash and Peter Quarry, discuss why some staff deliver substandard work and offer p...
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How to Manage & Motivate a Sales Team
Sales managers all need to implement the seven essential skills covered in this program to ensure the success of their...
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Bullying Prevention: Employee Awareness and Response
from the series: Duty of Care Series
This program provides essential OH&S training for all employees on the damaging impact of workplace bullying. Employees ...
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Bullying Prevention: Roles and Responsibilities for Supervisors and Managers
from the series: Duty of Care Series
Managers have a legal duty to control workplace bullying. This program will assist your compliance by providing a step b...
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Coaching Challenges Series
In the real business world, coaching situations spring up all the time. The should be exciting opportunities for fe...
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Introduction to Sexual Harassment for Supervisors and Managers - Industrial version
from the series: Duty of Care Series
Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors can be held personall...
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Introduction to Sexual Harassment for Supervisors and Managers - Office version
from the series: Duty of Care Series
Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors can be held personall...
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Making Teams Work Brilliantly
Learn how to set clear directions, facilitate open communication, provide sound leadership and develop cooperation. ...
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Management Mastery Checklist
Discover what staff say about their managers and how you rate on an eight point checklist. Improve your rating. ...
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Managing a Mature Age Workforce
What is the impact of the decline of the 'baby boomers' in workplaces? Learn why companies must retain these workers. ...
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Management Skills Videoquiz
An entertaining quiz to motivate managers and team leaders to improve the way they manage others. ...
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Leadership in a Time of Change
This video examines what leaders should be doing in times of rapid, ongoing change. Find out how this differs from ...
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Maintaining Continuous Motivation
In this video, discover why continuous motivation is essential for business success. Learn how to maintain it both...
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Managing Gen X'ers
This video examines Generation Xers (those born between the mid 60s and the mid 70s). Uncover what makes them ti...
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Strategies for Change
This video sets out the fundamental steps needed to move to high performance - benchmarking, developing a framework...
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Successful Leadership
Effective leadership is an essential factor in achieving high performance. This video identifies key leadership qua...
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Delegating & Prioritising
Learn techniques for setting priorities and delegating effectively. ...
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Leadership
Learn the characteristics of effective leaders and the behaviour required in today's workplaces. ...
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Performance Excellence Series
In the same way that athletic coaches help their teams achieve Performance Excellence, workplace coaches need to he...
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Managing Performance
Practical advice explaining the steps to successful performance management. ...
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Supervisory Styles
Learn to choose the right style of supervision for the right situation. ...
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The New Supervisor
Discover the challenges and opportunities awaiting the newly appointed supervisor....
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Heather's Case
Heather is the youngest clerical worker in a project team. She is angry about other staff who are inconsiderate, messy...
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Ian's Case
Ian works in an art department. Lately his work has been sloppy, he makes long personal phone calls, he drinks and he ...
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Jude's Case
Jude is a conscientious researcher in a professional market research team. Her supervisor, George, wants her to be mor...
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Phil's Case
Phil works in despatch. Complaints about mistakes and late deliveries have prompted his supervisor, Kris, to talk to h...
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Solving the Problem
Part three of Peter Quarry's powerful three-step formula for improving performance. ...
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Solving Work Problems
Covers job planning, counselling, disciplining and communication skills for managers. ...
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What's Causing the Problem?
Part two of Peter Quarry's powerful three-step formula for improving performance. ...
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What's the Problem?
Part one of Peter Quarry's powerful three-step formula for improving performance. ...
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The Change Champions
This video features Psychologist Peter Quarry and examines the essential attributes of effective change agents - those p...
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Mates, Martyrs & Masters
from the series: Funny Business Series
One of the common responsibilities of a manager or supervisor is getting things done through others. This task inv...
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