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COMMUNICATION SKILLS: List of resources
Title & Format Price Description
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Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Caring
from the series: Switch On Series
USD $275.00   SWITCH ON CARING is aimed at service staff, health care professionals and helpers in a wide range of industri...
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Switch On - Respect
from the series: Switch On Series
USD $275.00 SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgmental attitude. It is...
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Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
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Switch On Series
USD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinkin...
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Getting Motivated
USD $275.00 An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mind...
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Boomerang
USD $495.00 Learn how to use the reciprocity urge to create happy customers and cooperative teams. ...
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Kangaroo
USD $275.00 Everyone wants to know how to be happy at work... Motivational session-starter on happiness at work and cari...
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Resolving Conflict
USD $275.00 A great program on essential skills for preventing and resolving conflict with best outcomes. ...
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Building Relationships
USD $275.00 Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation...
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Diffusing Anger
USD $275.00 Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m...
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Managing a Complainer
USD $275.00 Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak Eng...
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Teaching Greetings
USD $275.00 Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Creating Positive Impressions
USD $275.00 Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi...
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Closing the Sale
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. A panel of sales experts hosted ...
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Handling the Difficult Customer
USD $275.00 In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quar...
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Managing Difficult Customers and Complaints
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
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Open Communication & Teamwork
USD $495.00 Learn how to communicate effectively to achieve best results: • Promote open and honest communication • ...
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Overcoming Objections
USD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ...
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Passion for Service Excellence
USD $495.00 See the difference when people want to provide exceptional service: Be passionate about your work Make a posi...
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Personality Clash
USD $495.00 Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitiv...
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Presenting with Impact
USD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste...
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Sales and Service Masterclass Series
USD $1,496.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry hosts...
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Selling Yourself First
USD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ...
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The Phone as a Friend
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
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What Customers Love and Hate
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. This program provides a wealth o...
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Working Constructively in a Sales Team
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. A panel of sales experts hosted ...
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Overcoming Personal Barriers to Diversity
USD $275.00 Just about every organisation is interested in diversity and has introduced policies and programs that support diversi...
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10 Powerful Networking Skills
USD $275.00 Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you ...
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6 Ways To Build Rapport
USD $275.00 Learn useful ways for creating a bond and connection - regardless of whether you are in sales, service or any other ro...
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Rewrite Your Life!
USD $24.95 How to turn your negative thoughts into positive scripts and change your life. ...
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Building Relationships
from the series: Hotlines Series
USD $275.00 Call centre operators are often the first and most important point of contact with the customer. They need to have...
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Communicating Clearly
from the series: Hotlines Series
USD $275.00 Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ...
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Conveying a Professional Image
from the series: Hotlines Series
USD $275.00 People in call centres are the window into their organisation. They need to present a professional image over the phon...
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Conveying Information
USD $495.00 Whether conveying information, giving instructions, coaching or selling, the ability to convey information in...
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Exercising Personal Power
USD $495.00 Within organizations people at all levels are needing to rely more on personal persuasion to get things done rather th...
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Listening
USD $275.00 Find out common listening mistakes and how to really hear what people are saying. ...
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Listening & Understanding
USD $495.00 Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ...
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Presentations Without Fear
USD $495.00 Making a presentation is frequently a task people dislike, but it is a part of business life. Whether it is convinc...
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Being Assertive
from the series: People Skills Series
USD $495.00 Learn the difference between being aggressive, non-assertive and assertive. ...
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Communicating Without Words
from the series: People Skills Series
USD $495.00 Discover the five main ways in which people communicate non-verbally. Use this program as an introduction to body lang...
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Effective Listening
from the series: People Skills Series
USD $495.00 Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
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Explaining Clearly
from the series: People Skills Series
USD $495.00 Whether conveying information, giving instructions, coaching or selling, the ability to explain clearly is a core comm...
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Winning First Impressions
from the series: People Skills Series
USD $495.00 You don't get a second chance to make a first impression. Learn why first impressions are so important. Disc...
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Presenting to a Group
from the series: People Skills Series
USD $495.00 You can immediately improve your presentations, ensuring you never fail to inform or motivate. Learn the six f...
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Staff Can Do Too
USD $275.00 Teach frontline staff to meet customers' needs with the CAN DO formula. ...
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