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CUSTOMER SERVICE: List of resources
Title & Format Price Description
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Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Caring
from the series: Switch On Series
USD $275.00   SWITCH ON CARING is aimed at service staff, health care professionals and helpers in a wide range of industri...
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Switch On - Respect
from the series: Switch On Series
USD $275.00 SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgmental attitude. It is...
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Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
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Switch On Series
USD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinkin...
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Getting Motivated
USD $275.00 An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mind...
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Boomerang
USD $495.00 Learn how to use the reciprocity urge to create happy customers and cooperative teams. ...
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Kangaroo
USD $275.00 Everyone wants to know how to be happy at work... Motivational session-starter on happiness at work and cari...
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Enhancing Service
USD $275.00 Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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Resolving Conflict
USD $275.00 A great program on essential skills for preventing and resolving conflict with best outcomes. ...
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Diffusing Anger
USD $275.00 Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m...
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Managing a Complainer
USD $275.00 Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak Eng...
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Teaching Greetings
USD $275.00 Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Creating Positive Impressions
USD $275.00 Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi...
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Damage Control
USD $495.00 An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou...
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Handling the Difficult Customer
USD $275.00 In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quar...
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Managing Difficult Customers and Complaints
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
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Passion for Service Excellence
USD $495.00 See the difference when people want to provide exceptional service: Be passionate about your work Make a posi...
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Presenting with Impact
USD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste...
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Sales and Service Masterclass Series
USD $1,496.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry hosts...
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Selling Yourself First
USD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ...
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The Phone as a Friend
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
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Overcoming Personal Barriers to Diversity
USD $275.00 Just about every organisation is interested in diversity and has introduced policies and programs that support diversi...
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The Psychology of Saying Sorry
USD $275.00 Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog...
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10 Essential Reception Skills
USD $275.00 Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors. ...
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Dealing with Abusive & Threatening Calls
USD $275.00 Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ...
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Sales & Service Turn-Offs
USD $275.00 Identify the ten core principles of excellent service and what typically turns customers off. ...
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The Power of Empathy
USD $275.00 Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio...
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Conveying a Professional Image
from the series: Hotlines Series
USD $275.00 People in call centres are the window into their organisation. They need to present a professional image over the phon...
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Handling Upset Customers
from the series: Hotlines Series
USD $275.00 One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t...
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Hotlines Series
USD $1,980.00 Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i...
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Managing Anger & Abuse
from the series: Hotlines Series
USD $275.00 When customers are angry it is important to deal with them effectively and professionally. ...
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Satisfying Customers
from the series: Hotlines Series
USD $275.00 Call centre professionals have to be knowledgeable about their products and services so they can offer advice and alte...
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Secret Service Awards
USD $275.00 The Secret Service Awards is where 'Candid Camera' meets 'MTV'! Viewers have sent in their own secretly shot videoclips ...
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Putting Customers First
USD $495.00 This video covers key training areas for achieving superior customer service by putting customers first. These incl...
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Business Etiquette
USD $275.00 Learn how business etiquette can improve your dealings in all aspects of your business. ...
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Dealing with Difficult People
USD $275.00 Develop techniques to handle angry, abusive or uncooperative people. ...
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Handling Complaints
USD $275.00 Resolve problems and gain positive outcomes from difficult situations. ...
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The Spirit of Service
USD $275.00 Learn behaviours that internal and external customers love, so you deliver excellent service. ...
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Receiving Feedback - Advanced Skills
USD $495.00 Not everyone is skilled at giving feedback. This places a greater emphasis on the "seeker" to handle the "giver" in...
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Effective Listening
from the series: People Skills Series
USD $495.00 Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
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Staff Can Do Too
USD $275.00 Teach frontline staff to meet customers' needs with the CAN DO formula. ...
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The Vision for Change
USD $187.00 This video features Psychologist Peter Quarry and shows how a vision can power the change process. It covers seven steps...
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