Aggression & Abuse List of Training Resources - Training Video | Management Training | Customer Service Training


AGGRESSION & ABUSE: List of resources
Title & Format		Description

Switch On Series		The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Getting Motivated		An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min... More...

Calming a Complainer from the series: Cutting Edge Communication Comedy Series 1-80		The Calming a Complainer video provides skills to deal wth comlpainers professionally and calmly by examining an amus... More...

How to Mediate Conflicts from the series: Cutting Edge Communication Comedy Series 1-80		How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from lear... More...

Handling Anyone Difficult from the series: Cutting Edge Communication Comedy Series 1-80		Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ... More...

Resolving Conflict from the series: Cutting Edge Communication Comedy Series 1-80		A great program on essential skills for preventing and resolving conflict with best outcomes. ... More...

Breaking Bullying from the series: Cutting Edge Communication Comedy Series 1-80		Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his team,... More...

Diffusing Anger from the series: Cutting Edge Communication Comedy Series 1-80		Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m... More...

Bullying and Harassment from the series: Difficult People and Situations Series		Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t... More...

Dealing with Conflict Case Studies		These four case studies taken from three programs by Ash Quarry, provide great discussion starters for workshops and t... More...

Difficult People and Situations Series		The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead... More...

Managing Boundaries from the series: Take Away Training Series		One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari... More...

Personality Clash from the series: Difficult People and Situations Series		Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ... More...

Understanding Personality Differences from the series: Q&A Series		This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch... More...

Managing Aggression in the Workplace from the series: Take Away Training Series		This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A mus... More...

Dealing with Abusive & Threatening Calls from the series: Take Away Training Series		Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ... More...

Managing Anger & Abuse from the series: Hotlines Series		When customers are angry it is important to deal with them effectively and professionally. ... More...

Family Fireworks from the series: Teenagers Guide To The Galaxy Series		Learn to survive the common crises of family fights, marriage break-ups and domestic violence.... More...

Losing Your Cool from the series: Teenagers Guide To The Galaxy Series		Why do people get angry? Learn ways to deal with your own anger and that of others ... More...

Safe & Smart from the series: Teenagers Guide To The Galaxy Series		A program about safety on the street at night, being threatened or even abused by someone you know and the need to speak... More...

Self Defence for Women		Self-defence expert, Penny Gulliver encourages women to be alert to potentially dangerous situations and motivates the... More...