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LISTENING SKILLS: List of resources
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Switch On - Caring
from the series:
Switch On Series
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Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi...
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Switch On - Respect
from the series:
Switch On Series
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The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
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Switch On - Service
from the series:
Switch On Series
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Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Switch On Series
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Boomerang
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Learn how to use the reciprocity urge to create happy customers and cooperative teams.
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Enhancing Service
from the series:
Cutting Edge Communication Comedy Series 1-80
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Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver.
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Handling Anyone Difficult
from the series:
Cutting Edge Communication Comedy Series 1-80
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Steve teaches Carlos 6 key skills so problems don't escalate with difficult people.
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Resolving Conflict
from the series:
Cutting Edge Communication Comedy Series 1-80
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A great program on essential skills for preventing and resolving conflict with best outcomes.
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Negotiating for Results
from the series:
Cutting Edge Communication Comedy Series 1-80
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Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to p...
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Teaching Greetings
from the series:
Cutting Edge Communication Comedy Series 1-80
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Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Closing the Sale
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
A panel of sales experts hosted ...
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Damage Control
from the series:
Difficult People and Situations Series
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In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Passion for Service Excellence
from the series:
Workplace Excellence Series
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See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Personality Clash
from the series:
Difficult People and Situations Series
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Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
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Presenting with Impact
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development. With excellent workbook and handouts.
A panel of sales experts hoste...
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Selling Yourself First
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development. With excellent workbook and handouts.
Psychologist Peter Quarry and ...
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What Customers Love and Hate
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
This program provides a wealth o...
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The Power of Empathy
from the series:
Take Away Training Series
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Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio...
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Communicating Clearly
from the series:
Hotlines Series
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Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding.
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Listening
from the series:
Take Away Training Series
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Find out common listening mistakes and how to really hear what people are saying.
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Listening & Understanding
from the series:
Communication Essentials Series
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Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ...
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Effective Listening
from the series:
People Skills Series
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Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
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