Giving Feedback - Advanced Skills
This title is part of the
Feedback Solutions Series
Synopsis
This video provides specific behavioural techniques for dealing with the four most common difficult situations encountered when giving feedback.
Viewers will learn about two-way feedback, contracting, linking feedback to specific goals, the importance of acknowledging emotions and dealing with disagreements.
Key Learning Points
- Recognise the four most difficult situations faced when giving feedback
- Respond when someone is not motivated to listen to feedback
- Structure feedback if someone is uncommitted to action
- Position feedback if the person gets angry, shocked or upset
- Give feedback if someone disagrees with you
Learning Outcomes
By the end of this program, participants will know:
- The four most difficult situations they may face when giving feedback
- How to deal with those difficult situations
Package Description
DVD with 12 page section in workbook including exercises, activities and to-dos.
Recommended Audiences
- All staff
- Managers
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Drama
STOCK CODE
FBACK02
ISBN
9781921635915
Published
Melbourne
Filming location
USA
Release year
1994
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions