Video  Finder
TelephoneSkillsSlimBanner.jpg
RECEPTION SKILLS: List of resources
Title & Format Description
Single Pixel White
Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
Single Pixel White
Switch On - Service
from the series: Switch On Series
Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
Single Pixel White
Switch On Series
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
Single Pixel White
Coaching and Mentoring New People
Coaching and Mentoring New People is all about managers providing professional development and personal support for n...
Single Pixel White
English at Work 01 – Greeting and Introducing
English at Work 01 - Greeting and Introducing is an entertaining course to help people improve their English at work ...
Single Pixel White
English at Work 02 – Saying Where People are
English at Work 02 - Saying Where People Are is an entertaining course that explains the prepositions needed for sayi...
Single Pixel White
Enhancing Service
Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
Single Pixel White
Teaching Greetings
Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
Single Pixel White
Passion for Service Excellence
See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
Single Pixel White
Sales and Service Masterclass Series
Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry hosts...
Single Pixel White
10 Essential Reception Skills
Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors. ...
Single Pixel White
Sales & Service Turn-Offs
Identify the ten core principles of excellent service and what typically turns customers off. ...
Single Pixel White
Business Etiquette
Learn how business etiquette can improve your dealings in all aspects of your business. ...
Single Pixel White
Handling Complaints
Resolve problems and gain positive outcomes from difficult situations. ...
Single Pixel White
The Spirit of Service
Learn behaviours that internal and external customers love, so you deliver excellent service. ...
Single Pixel White
Being Assertive
from the series: People Skills Series
Learn the difference between being aggressive, non-assertive and assertive. ...
Single Pixel White
Effective Listening
from the series: People Skills Series
Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
Single Pixel White
Explaining Clearly
from the series: People Skills Series
Whether conveying information, giving instructions, coaching or selling, the ability to explain clearly is a core comm...
Single Pixel White