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RECEPTION SKILLS: List of resources
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Insights and Strategies Series
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Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Service
from the series:
Switch On Series
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Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Switch On Series
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Coaching and Mentoring New People
from the series:
Cutting Edge Communication Comedy Series 1-80
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Coaching and Mentoring New People is all about managers providing professional development and personal support for n...
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English at Work 01 – Greeting and Introducing
from the series:
Cutting Edge English at Work Series - 20 program set
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English at Work 01 - Greeting and Introducing is an entertaining course to help people improve their English at work ...
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English at Work 02 – Saying Where People are
from the series:
Cutting Edge English at Work Series - 20 program set
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English at Work 02 - Saying Where People Are is an entertaining course that explains the prepositions needed for sayi...
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Enhancing Service
from the series:
Cutting Edge Communication Comedy Series 1-80
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Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver.
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Teaching Greetings
from the series:
Cutting Edge Communication Comedy Series 1-80
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Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Passion for Service Excellence
from the series:
Workplace Excellence Series
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See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
Psychologist Peter Quarry hosts...
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10 Essential Reception Skills
from the series:
Take Away Training Series
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Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors.
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Sales & Service Turn-Offs
from the series:
Take Away Training Series
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Identify the ten core principles of excellent service and what typically turns customers off.
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Business Etiquette
from the series:
Take Away Training Series
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Learn how business etiquette can improve your dealings in all aspects of your business.
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Handling Complaints
from the series:
Take Away Training Series
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Resolve problems and gain positive outcomes from difficult situations.
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The Spirit of Service
from the series:
Take Away Training Series
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Learn behaviours that internal and external customers love, so you deliver excellent service.
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Being Assertive
from the series:
People Skills Series
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Learn the difference between being aggressive, non-assertive and assertive.
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Effective Listening
from the series:
People Skills Series
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Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
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Explaining Clearly
from the series:
People Skills Series
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Whether conveying information, giving instructions, coaching or selling, the ability to explain clearly is a core comm...
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