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PROBLEM SOLVING SKILLS: List of resources
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Insights and Strategies Series
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Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Peer Mediation
from the series:
Teaching and Learning Series
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Four young primary school students are encountering problems in the schoolyard. Peer mediators are assigned to help so...
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Handling Anyone Difficult
from the series:
Cutting Edge Communication Comedy Series 1-80
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Steve teaches Carlos 6 key skills so problems don't escalate with difficult people.
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Overcoming Setbacks
from the series:
Cutting Edge Communication Comedy Series 1-80
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When facing setbacks recognize when you feel stuck and move forward.
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Resolving Conflict
from the series:
Cutting Edge Communication Comedy Series 1-80
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A great program on essential skills for preventing and resolving conflict with best outcomes.
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Dealing with Manipulative People
from the series:
Take Away Training Series
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Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc...
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Open Communication & Teamwork
from the series:
Workplace Excellence Series
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Learn how to communicate effectively to achieve best results. Promote open and honest communication through the shari...
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Personality Clash
from the series:
Difficult People and Situations Series
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Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
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Q&A Series
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A Series of 8 programs packed with practical strategies for improved workplace performance for staff and managers. An ...
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Understanding Personality Differences
from the series:
Q&A Series
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This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch...
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Handling Upset Customers
from the series:
Hotlines Series
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One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t...
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Handling Complaints
from the series:
Take Away Training Series
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Resolve problems and gain positive outcomes from difficult situations.
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Problem Solving and Initiative
from the series:
Take Away Training Series
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Learn about developing initiative and becoming more productive in finding solutions.
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