Coaching & Counselling List of Training Resources - Training Video | Management Training | Customer Service Training


COACHING & COUNSELLING: List of resources
Title & Format		Description

Insights and Strategies Series		Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Switch On - Caring from the series: Switch On Series		Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi... More...

Switch On - Respect from the series: Switch On Series		The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors... More...

Switch On Series		The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Coaching and Mentoring New People from the series: Cutting Edge Communication Comedy Series 1-80		Coaching and Mentoring New People is all about managers providing professional development and personal support for n... More...

Manage Hygiene Boundaries from the series: Cutting Edge Communication Comedy Series 1-80		Manage Hygiene Boundaries is a timely and engaging video for everyone to establish rules for hygiene and best practic... More...

Explaining Skillfully from the series: Cutting Edge Communication Comedy Series 1-80		The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining i... More...

Handling Tricky Appraisals from the series: Cutting Edge Communication Comedy Series 1-80		Carol expects to be showered in praise at her forthcoming appraisal with Marcus, but is shocked to find Serena will be... More...

Supervising Effectively from the series: Cutting Edge Communication Comedy Series 1-80		Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fata... More...

Supporting Others from the series: Cutting Edge Communication Comedy Series 1-80		Marcus creates an award for the most supportive employee of the month and challenges the team to be supportive, saying... More...

Teaching Greetings from the series: Cutting Edge Communication Comedy Series 1-80		Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t... More...

Surviving Team Conflicts from the series: Cutting Edge Communication Comedy Series 1-80		Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-asse... More...

Difficult Appraisal Situations from the series: Q&A Series		This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch... More...

How to Develop Your People from the series: Take Away Training Series		Everyone needs a development plan with career goals, reviewed regularly. Psychologist Eve Ash provides some useful guide... More...

Recognition & Feedback from the series: Workplace Excellence Series		Motivate people, develop skills and improve work performance. Learn how to give immediate recognition and feedback, b... More...

10 Steps to Flawless Appraisal Interviews from the series: Take Away Training Series		Performance appraisals are one of the most unpopular managerial tasks. Psychologist Peter Quarry gives ten practical t... More...

6 Ways to Prevent Sloppy Work from the series: Take Away Training Series		In this program, Psychologists Eve Ash and Peter Quarry, discuss why some staff deliver substandard work and offer p... More...

Conducting Successful Discipline Interviews from the series: Take Away Training Series		Many managers are confused by the difference between a discipline interview and a counselling or coaching session. Psy... More...

How to Manage & Motivate a Sales Team from the series: Take Away Training Series		Sales managers all need to implement the seven essential skills covered in this program to ensure the success of their... More...

Coaching Challenges Series		In the real business world, coaching situations spring up all the time. The should be exciting opportunities for fe... More...

Essential Counselling Skills from the series: Take Away Training Series		Learn the three main types of counselling skills and how to develop them to increase interpersonal effectiveness. ... More...

The Power of Empathy from the series: Take Away Training Series		Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio... More...

Career Coaching Skills from the series: Learning a la Carte Series		In this video, discover why growing, developing and nurturing your people is one of the most important management func... More...

Mentoring for Executives from the series: Learning a la Carte Series		This video describes how executive mentoring should work. Learn the differences between internal and external ment... More...

Situational Coaching from the series: Learning a la Carte Series		This video explains a five-step approach to coaching and how to vary it according to the specific needs of employees a... More...

Coaching from the series: Take Away Training Series		Assess when to use coaching to improve performance, confidence and motivation. ... More...

Counselling Poor Performers from the series: Take Away Training Series		Use a six-step approach to help staff improve their standard of work. ... More...

Mentoring from the series: Take Away Training Series		Learn the essential skills required by both mentors and proteges. ... More...

Performance Excellence Series		In the same way that athletic coaches help their teams achieve Performance Excellence, workplace coaches need to he... More...

Giving Feedback - Advanced Skills from the series: Feedback Solutions Series		This video provides specific behavioural techniques for dealing with the four most common difficult situations enco... More...

Giving Feedback - Basic Skills from the series: Feedback Solutions Series		How do you give feedback to another person in the workplace? This video demonstrates how to structure the ... More...

Giving Personal Feedback from the series: Take Away Training Series		Learn how to give feedback so that it gets the results you want. ... More...

Productive Counselling from the series: People Skills Series		Discover the major trap managers, team leaders and others fall into when counselling. Learn the difference bet... More...

Coaching on the Job from the series: People Skills Series		This five step coaching technique will ensure that new tasks are clearly explained, understood and learned. ... More...

The Improving Performance Series		A set of 8 programs to develop skills for managers to talk to staff about poor performance.... More...