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Title & Format Description
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Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Coaching and Mentoring New People
Coaching and Mentoring New People is all about managers providing professional development and personal support for n...
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Success at Work: 07 Appreciate Feedback
from the series: Success at Work Series
Welcome feedback without defensiveness and continually improve. ...
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Sharing Feedback
Avoid defensiveness, be open to receiving and give specific balance feedback. ...
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Handling Tricky Appraisals
Carol expects to be showered in praise at her forthcoming appraisal with Marcus, but is shocked to find Serena will be...
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Recognition & Feedback
Motivate people, develop skills and improve work performance. Learn how to give immediate recognition and feedback, b...
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10 Steps to Flawless Appraisal Interviews
Performance appraisals are one of the most unpopular managerial tasks. Psychologist Peter Quarry gives ten practical t...
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6 Ways to Prevent Sloppy Work
In this program, Psychologists Eve Ash and Peter Quarry, discuss why some staff deliver substandard work and offer p...
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How to Mentor
In this program, Psychologists Eve Ash and Peter Quarry, discuss strategies for successful mentoring. The role of a ...
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Can We Talk?
Marie wants to talk to fellow team member Claude about the problems caused by his late deliveries. But how does she st...
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So You Agree With Me?
Leon wants to talk to his manager about her leadership style (he, and the other team leaders, think she is too autocra...
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Why Are We Stuck?
Martin is Kim's mentor. He has been getting frustrated with her because even though she is highly intelligent, she ...
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Learning from 360 Degree Feedback
This video explains the common reactions people have to receiving 360 degree feedback. Get practical advice on how to...
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Rewarding Performance
Organisations need to recognise and reward individual, team and organisational achievements. This video sets...
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360 Degree Feedback
Learn how 360 degree feedback works and how you can improve with feedback from others. ...
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Reinventing Appraisals Series
Performance appraisal schemes frequently suffer from bad reputations. On the other hand, performance management pla...
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Coaching to Build Skills
Discover an effective approach that can be used to build all types of skills, including technical, task-related sk...
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Feedback Solutions Series
Feedback Solutions is a complete training package designed to motivate people and provide them with the skills to g...
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Giving Feedback - Advanced Skills
This video provides specific behavioural techniques for dealing with the four most common difficult situations enco...
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Giving Feedback - Basic Skills
How do you give feedback to another person in the workplace? This video demonstrates how to structure the ...
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Receiving Feedback - Advanced Skills
Not everyone is skilled at giving feedback. This places a greater emphasis on the "seeker" to handle the "giver" in...
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Receiving Feedback - Basic Skills
People are often embarrassed when receiving positive feedback. They can also be fearful and defensive when faced wi...
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Discipline Interviewing
from the series: People Skills Series
Disciplining poor performers should be done fairly and with adequate preparation and documentation. Learn the six key ...
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Giving Personal Feedback
Learn how to give feedback so that it gets the results you want. ...
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Heather's Case
Heather is the youngest clerical worker in a project team. She is angry about other staff who are inconsiderate, messy...
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Ian's Case
Ian works in an art department. Lately his work has been sloppy, he makes long personal phone calls, he drinks and he ...
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Jude's Case
Jude is a conscientious researcher in a professional market research team. Her supervisor, George, wants her to be mor...
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Phil's Case
Phil works in despatch. Complaints about mistakes and late deliveries have prompted his supervisor, Kris, to talk to h...
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Solving the Problem
Part three of Peter Quarry's powerful three-step formula for improving performance. ...
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Solving Work Problems
Covers job planning, counselling, disciplining and communication skills for managers. ...
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The Improving Performance Series
A set of 8 programs to develop skills for managers to talk to staff about poor performance....
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What's Causing the Problem?
Part two of Peter Quarry's powerful three-step formula for improving performance. ...
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What's the Problem?
Part one of Peter Quarry's powerful three-step formula for improving performance. ...
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