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EXPLAINING: List of resources
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Responding Thoughtfully
from the series:
Cutting Edge Communication Comedy Series 1-80
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Listen supportively by clarifying, reflecting, advising with care and probing (CRAP).
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Explaining Skillfully
from the series:
Cutting Edge Communication Comedy Series 1-80
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The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining i...
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Teaching Greetings
from the series:
Cutting Edge Communication Comedy Series 1-80
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Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Damage Control
from the series:
Difficult People and Situations Series
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In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Delegating and Empowering
from the series:
Q&A Series
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Delegate and Empower is a course to help managers master the skills of delegation and empowerment. It's not uncom...
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Negotiating With Suppliers
from the series:
Take Away Training Series
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Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be...
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Presenting with Impact
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development. With excellent workbook and handouts.
A panel of sales experts hoste...
More...
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Adult Learning Principles
from the series:
Take Away Training Series
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Are you involved in designing or delivering training and education to adults?
If so, then make sure you discover ho...
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Communicating Clearly
from the series:
Hotlines Series
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Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding.
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Controlling Call Time
from the series:
Hotlines Series
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Staff in call centres need to be able to control call time and manage talkative callers politely.
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Satisfying Customers
from the series:
Hotlines Series
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Call centre professionals have to be knowledgeable about their products and services so they can offer advice and alte...
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Conveying Information
from the series:
Communication Essentials Series
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Whether conveying information, giving instructions, coaching or selling, the ability to convey information in...
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Conducting Training Activities
from the series:
Take Away Training Series
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Improve training sessions using case studies and role plays to ensure quality learning.
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Explaining Clearly
from the series:
People Skills Series
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Whether conveying information, giving instructions, coaching or selling, the ability to explain clearly is a core comm...
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