Shopping Cart (0)
Video  Finder
TelephoneSkillsSlimBanner.jpg
PROFESSIONAL IMAGE: List of resources
Title & Format Price Description
Single Pixel White
Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
Single Pixel White
Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
Single Pixel White
Getting Motivated
USD $275.00 An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mind...
Single Pixel White
Teaching Greetings
USD $275.00 Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
Single Pixel White
Damage Control
USD $495.00 An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou...
Single Pixel White
Ethical Behaviour
from the series: Q&A Series
USD $275.00 What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviour actually affect the p...
Single Pixel White
Passion for Service Excellence
USD $495.00 See the difference when people want to provide exceptional service: Be passionate about your work Make a posi...
Single Pixel White
Talking Up Your Business
USD $275.00 Peter Quarry interviews Carolyn Stafford, Director, connectmarket.com.au Peter Quarry and Carolyn Stafford, author of ...
Single Pixel White
Sales & Service Turn-Offs
USD $275.00 Identify the ten core principles of excellent service and what typically turns customers off. ...
Single Pixel White
Communicating Clearly
from the series: Hotlines Series
USD $275.00 Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ...
Single Pixel White
Conveying a Professional Image
from the series: Hotlines Series
USD $275.00 People in call centres are the window into their organisation. They need to present a professional image over the phon...
Single Pixel White
Conveying Information
USD $495.00 Whether conveying information, giving instructions, coaching or selling, the ability to convey information in...
Single Pixel White
The Spirit of Service
USD $275.00 Learn behaviours that internal and external customers love, so you deliver excellent service. ...
Single Pixel White
Explaining Clearly
from the series: People Skills Series
USD $495.00 Whether conveying information, giving instructions, coaching or selling, the ability to explain clearly is a core comm...
Single Pixel White