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COMPLAINTS & DIFFICULT CUSTOMERS: List of resources
Title & Format Price Description
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Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
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Switch On Series
USD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinkin...
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Getting Motivated
USD $275.00 An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mind...
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Damage Control
USD $495.00 An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou...
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Managing Difficult Customers and Complaints
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
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Overcoming Objections
USD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ...
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Passion for Service Excellence
USD $495.00 See the difference when people want to provide exceptional service: Be passionate about your work Make a posi...
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Dealing with Abusive & Threatening Calls
USD $275.00 Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ...
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Handling Upset Customers
from the series: Hotlines Series
USD $275.00 One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t...
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Managing Anger & Abuse
from the series: Hotlines Series
USD $275.00 When customers are angry it is important to deal with them effectively and professionally. ...
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Solving Problems
from the series: Hotlines Series
USD $275.00 When faced with a problem staff need to clarify the issues clearly and constructively. They should be resourceful whe...
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Handling Complaints
USD $275.00 Resolve problems and gain positive outcomes from difficult situations. ...
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Handling Difficult People
from the series: People Skills Series
USD $495.00 Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger. ...
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