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IMPROVING COMMUNICATION: List of resources
Title & Format Description
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Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Cutting Edge English at Work Series - 20 program set
  Watch the Trailer ...
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Switch On - Assertiveness
from the series: Switch On Series
Switch on Assertiveness demonstrates a simple approach based on the notion of ‘scripts’ or ‘message...
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Switch On - Everyone
from the series: Switch On Series
Switch on Everyone demonstrates a simple approach based on the notion of ‘scripts’ or ‘messages&rsq...
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Switch On - Managers
from the series: Switch On Series
Switch on Managers shows you can develop effective thinking patterns and behaviors to improve your leadership and man...
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Switch On - Respect
from the series: Switch On Series
The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
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Switch On - Service
from the series: Switch On Series
Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Switch On - Staff
from the series: Switch On Series
This program provides the stimulus for everyone to re-evaluate their own thinking patterns and behaviors. It will hel...
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Switch On Series
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Getting Motivated
An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
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Peer Mediation
Four young primary school students are encountering problems in the schoolyard. Peer mediators are assigned to help so...
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Teaching Literacy
Learning to read and write can be fun! By identifying individual needs and implementing effective teaching methods, stu...
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Teaching Numeracy
Maths is a numbers game - at least it can be! This program shows how to encourage students to learn and develop their...
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Understanding and Demonstrating Accountability
Understanding and Demonstrating Accountability is a short sharp entertaning program featuring a case study from the C...
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Appreciate Diversity and Inclusion
Appreciate Diversity and Inclusion is a timely video that will engage participants as they watch the Cutting Edge tea...
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Professional Social Media
Professional Social Media is an engaging video featuring the team at Cutting Edge. Social media at work is a double-e...
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Success at Work: 01 Make a Great Impression
from the series: Success at Work Series
Dress for success, be enthusiastic and introduce professionally. ...
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Success at Work: 03 Be Confident and Assertive
from the series: Success at Work Series
Speak with confidence, overcome personal blocks and be assertive. ...
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Success at Work: 04 Set and Achieve Goals
from the series: Success at Work Series
Be clear about your goals and steps to achieve them and persist. ...
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Success at Work: 08 Build Employability Skills
from the series: Success at Work Series
Find ways to learn new skills, manage your emotions and speak impressively. ...
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Success at Work: 09 Demonstrate Your Strengths
from the series: Success at Work Series
Surprise people with knowledge, experience and self-awareness. ...
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English at Work 01 – Greeting and Introducing
English at Work 01 - Greeting and Introducing is an entertaining course to help people improve their English at work ...
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English at Work 02 – Saying Where People are
English at Work 02 - Saying Where People Are is an entertaining course that explains the prepositions needed for sayi...
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English at Work 03 – Describing People
English at Work 03 - Describing People is an entertaining course that explains how to describe people positively and ...
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English at Work 04 – Asking Questions
English at Work 04 – Asking Questions is an entertaining course that shows learners how to ask for information,...
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English at Work 05 – Saying What's Needed
English at Work 05 – Saying What's Needed is an entertaining course that shows learners how to talk about w...
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English at Work 06 – Giving Reasons
English at Work 06 – Giving Reasons is an entertaining course that explains how to give reasons using because a...
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English at Work 07 – Describing Feelings
English at Work 07 – Describing Feelings is an entertaining course that explains how to express positive and ne...
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English at Work 08 – Making Suggestions
English at Work 08 – Making Suggestions is an entertaining course that explains the important skill of making s...
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English at Work 09 – Talking About Rules
English at Work 09 – Talking About Rules is an entertaining course that explains how to understand and explain ...
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English at Work 10 – Communicating Feedback
English at Work 10 – Communicating Feedback is an entertaining course that explains how to give and receive fee...
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English at Work 11 – Complaining and Criticizing
English at Work 11 – Complaining and Criticizing is an entertaining course that explains how to recognize and e...
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English at Work 12 – Clarifying and Explaining
English at Work 12 – Clarifying and Explaining is an entertaining course that demonstrates how to explain and c...
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English at Work 13 – Agreeing and Disagreeing
English at Work 13 – Agreeing and Disagreeing is an entertaining course that explains how to agree or disagree ...
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English at Work 14 – Discussing Responsibilities
English at Work 14 – Discussing Responsibilities is an entertaining course that demonstrates how to explain res...
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English at Work 15 – Giving Warnings
English at Work 15 – Giving Warnings is an entertaining course that explains how to understand and give warning...
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English at Work 16 – Expressing Ideas and Attitudes
English at Work 16 – Expressing Ideas and Attitudes is an entertaining course that explains how to discuss idea...
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English at Work 17 – Apologizing
English at Work 17 – Apologizing is an entertaining course that explains how to apologize appropriately and ide...
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English at Work 18 – Encouraging Others
English at Work 18 – Encouraging Others is an entertaining course that explains ways to encourage others and ch...
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English at Work 19 – Comparing and Contrasting
English at Work 19 – Comparing and Contrasting is an entertaining course that explains how to compare and contr...
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English at Work 20 – Considering Options
English at Work 20 – Considering Options is an entertaining course that explains how to discuss various options...
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Handling Anyone Difficult
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ...
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Overcoming Setbacks
When facing setbacks recognize when you feel stuck and move forward. ...
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Resolving Conflict
A great program on essential skills for preventing and resolving conflict with best outcomes. ...
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Responding Thoughtfully
Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ...
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Sharing Feedback
Avoid defensiveness, be open to receiving and give specific balance feedback. ...
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Cutting Edge Communication Comedy Series 1-80
COMEDY MAKES LEARNING FUN This comedy business series completed was created by Psychologist Eve Ash and comedienn...
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Apologizing Carefully
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ...
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Behaving Unprofessionally
Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of R...
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Building Relationships
Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation...
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Creating a No-Blame Culture
Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typ...
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Diffusing Anger
Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m...
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Ensuring a Respectful Workplace
Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racis...
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Explaining Skillfully
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining i...
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Listening Actively
Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening sess...
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Negotiating for Results
Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company.  Steve wants to p...
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Teaching Greetings
Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Developing Successful Mindsets
Steve is dejected. Casey tries to cheer him up and Carol offers advice about being in the Negative Land of W. Carol te...
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Surviving Team Conflicts
Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-asse...
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Bullying and Harassment
Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t...
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Damage Control
In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Dealing with Manipulative People
Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc...
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Difficult People and Situations Series
The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead...
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Leadership Sins
Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon...
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Managing Boundaries
One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari...
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Negotiating With Suppliers
Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be...
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Open Communication & Teamwork
Learn how to communicate effectively to achieve best results. Promote open and honest communication through the shari...
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Personality Clash
Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
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Understanding Personality Differences
from the series: Q&A Series
This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch...
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Overcoming Personal Barriers to Diversity
Just about every organisation is interested in diversity and has introduced policies and programs that support diversi...
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Developing Emotional Competence
The concept of Emotional Intelligence has taken the world by storm. But what is it and how do you develop it? Get t...
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Rewrite Your Relationships!
How to turn your negative thoughts into positive scripts and create the relationships you want. . ...
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Rewrite Your Life!
How to turn your negative thoughts into positive scripts and change your life. ...
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7 Steps to Improving Communication
Learn a simple, effective seven-step blueprint that can immediately improve communication skills. ...
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Hotlines Series
Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i...
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Business Etiquette
Learn how business etiquette can improve your dealings in all aspects of your business. ...
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Communication Essentials Series
Good communication is essential to an efficient and productive workplace. In today's flatter, team-focused organisa...
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Teamwork Essentials Series
How can teams work better? How can they cope with change? What exactly is team building? What are the key communica...
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Feedback Solutions Series
Feedback Solutions is a complete training package designed to motivate people and provide them with the skills to g...
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Teenagers Guide To The Galaxy Series
An outstanding Australian series to help develop communication skills. Developed by psychologist Eve Ash.   ...
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People Skills Series
This highly successful library of 20 videos has won 13 international awards for excellence and creativity. The Peop...
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Hello Australia Series
A Series for Learning English 10 episodes x 28 minutes each A series of ten TV programs to show how the English la...
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