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PRODUCT KNOWLEDGE: List of resources
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Enhancing Service
from the series:
Cutting Edge Communication Comedy Series 1-80
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Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver.
...
More...
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Negotiating for Results
from the series:
Cutting Edge Communication Comedy Series 1-80
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Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to p...
More...
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Closing the Sale
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
A panel of sales experts hosted ...
More...
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Managing Difficult Customers and Complaints
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
Psychologist Peter Quarry and a ...
More...
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Overcoming Objections
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development. With excellent workbook and handouts.
Psychologist Peter Quarry and ...
More...
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Passion for Service Excellence
from the series:
Workplace Excellence Series
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See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
More...
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Presenting with Impact
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development. With excellent workbook and handouts.
A panel of sales experts hoste...
More...
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Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
Psychologist Peter Quarry hosts...
More...
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Selling Yourself First
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development. With excellent workbook and handouts.
Psychologist Peter Quarry and ...
More...
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Talking Up Your Business
from the series:
Learning a la Carte Series
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Peter Quarry interviews Carolyn Stafford, Director, connectmarket.com.au
Peter Quarry and Carolyn Stafford, author of ...
More...
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The Phone as a Friend
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
Psychologist Peter Quarry and a ...
More...
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What Customers Love and Hate
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
This program provides a wealth o...
More...
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Working Constructively in a Sales Team
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
A panel of sales experts hosted ...
More...
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7 Key Sales Skills
from the series:
Take Away Training Series
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Avoid the classic mistakes and learn the essential skills to help you succeed in sales.
Ideal for face-to-face sel...
More...
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Advanced Sales Techniques
from the series:
Take Away Training Series
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This program shows how to overcome six typical challenges faced by experienced sales people.
A great way to encoura...
More...
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Staff Can Do Too
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Teach frontline staff to meet customers' needs with the CAN DO formula.
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More...
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