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TELEPHONE SKILLS: List of resources
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Switch On - Service
from the series:
Switch On Series
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Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Switch On Series
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Success at Work: 02 Communicate Effectively
from the series:
Success at Work Series
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Project positively, listen and respect others and be clear and engaging.
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Success at Work: 03 Be Confident and Assertive
from the series:
Success at Work Series
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Speak with confidence, overcome personal blocks and be assertive.
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English at Work 04 – Asking Questions
from the series:
Cutting Edge English at Work Series - 20 program set
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English at Work 04 – Asking Questions is an entertaining course that shows learners how to ask for information,...
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Enhancing Service
from the series:
Cutting Edge Communication Comedy Series 1-80
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Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver.
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The Phone as a Friend
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
Psychologist Peter Quarry and a ...
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10 Essential Reception Skills
from the series:
Take Away Training Series
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Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors.
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Dealing with Abusive & Threatening Calls
from the series:
Take Away Training Series
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Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally.
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Controlling Call Time
from the series:
Hotlines Series
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Staff in call centres need to be able to control call time and manage talkative callers politely.
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Hotlines Series
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Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i...
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