Communication Skills List of Training Resources - Training Video | Management Training | Customer Service Training


COMMUNICATION SKILLS: List of resources
Title & Format		Description

Cutting Edge English Package - DVD		... More...

Cutting Edge English Package - Streaming		... More...

Cutting Edge Basic English Series - 20 program set		This ground-breaking Cutting Edge Basic English Series designed by psychologist Eve Ash and ESL expert Dr Fran Byr... More...

Cutting Edge English at Work Series - 20 program set		Watch the Trailer ... More...

Appreciate Diversity and Inclusion from the series: Cutting Edge Communication Comedy Series 1-80		Appreciate Diversity and Inclusion is a timely video that will engage participants as they watch the Cutting Edge tea... More...

Calming a Complainer from the series: Cutting Edge Communication Comedy Series 1-80		The Calming a Complainer video provides skills to deal wth comlpainers professionally and calmly by examining an amus... More...

Making Decisions and Choices from the series: Cutting Edge Communication Comedy Series 1-80		Making Decisions and Choices effectively is an important workplace skill. We constantly make choices, just to get thr... More...

Professional Social Media from the series: Cutting Edge Communication Comedy Series 1-80		Professional Social Media is an engaging video featuring the team at Cutting Edge. Social media at work is a double-e... More...

Success at Work: 02 Communicate Effectively from the series: Success at Work Series		Project positively, listen and respect others and be clear and engaging. ... More...

Success at Work: 03 Be Confident and Assertive from the series: Success at Work Series		Speak with confidence, overcome personal blocks and be assertive. ... More...

Success at Work: 04 Set and Achieve Goals from the series: Success at Work Series		Be clear about your goals and steps to achieve them and persist. ... More...

Success at Work: 06 Contribute to the Team from the series: Success at Work Series		Speak at meetings, volunteer to help and collaborate with others. ... More...

Success at Work: 07 Appreciate Feedback from the series: Success at Work Series		Welcome feedback without defensiveness and continually improve. ... More...

Success at Work: 09 Demonstrate Your Strengths from the series: Success at Work Series		Surprise people with knowledge, experience and self-awareness. ... More...

Pitching and Influencing from the series: Cutting Edge Communication Comedy Series 1-80		Tammy wants to learn to pitch so gets help from Carol. ... More...

Prejudice and Discrimination from the series: Cutting Edge Communication Comedy Series 1-80		Dion experiences prejudice and Casey is victim to mob mentality. ... More...

Stereotyping and Diversity from the series: Cutting Edge Communication Comedy Series 1-80		Marcus uses hat day to demonstrate stereotyping and Casey is in tears. ... More...

Simple English 01 – Hello from the series: Simple English Series - 20 program set		Simple English 01 – Hello covers basic language for meeting and greeting people. It introduces the verb to be, ... More...

Simple English Series - 20 program set		The Cutting Edge Simple English Series package was designed by psychologist Eve Ash, linguistics exper... More...

Basic English 01 – Meeting People from the series: Cutting Edge Basic English Series - 20 program set		'Basic English 01 – Meeting People is an entertaining course to help people improve their English by learni... More...

Basic English 02 – Family and friends from the series: Cutting Edge Basic English Series - 20 program set		Basic English 02 – Family and friends is an entertaining course to help people improve their English and confid... More...

Basic English 03 – Giving information from the series: Cutting Edge Basic English Series - 20 program set		Basic English 03 – Giving information is an entertaining course to help people improve their English by confide... More...

Basic English 04 – Thanks! from the series: Cutting Edge Basic English Series - 20 program set		Basic English 04 – Thanks! is an entertaining course to help people improve their English, and learn how to con... More...

Basic English 05 – What do you do? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 05 – What do you do? is an entertaining course to help people improve their English, and learn to... More...

Basic English 06 – A typical day from the series: Cutting Edge Basic English Series - 20 program set		Basic English 06 – A typical day is an entertaining course to help people improve their English, and learn to t... More...

Basic English 07 – Where can we meet? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 07 – Where can we meet? is an entertaining course to help people improve their English, and confi... More...

Basic English 08 – What's happening? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 08 – What’s happening? is an entertaining course to help people improve their English, and ... More...

Basic English 09 – Instructions and advice from the series: Cutting Edge Basic English Series - 20 program set		Basic English 09 – Instructions and Advice is an entertaining course to help people improve their English, and ... More...

Basic English 10 – You choose from the series: Cutting Edge Basic English Series - 20 program set		Basic English 10 – You choose is an entertaining course to help people improve their English, and confidently t... More...

Basic English 11 – Asking for help from the series: Cutting Edge Basic English Series - 20 program set		Basic English 11 – Asking for help is an entertaining course to help people improve their English by confidentl... More...

Basic English 12 – How do you feel? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 12 – How do you feel? is an entertaining course to help people improve their English by confident... More...

Basic English 13 – Let's go from the series: Cutting Edge Basic English Series - 20 program set		Basic English 13 – Let’s go is an entertaining course to help people improve their English, and confident... More...

Basic English 14 – How was your week? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 14 – How was your week? is an entertaining course to help people improve their English, and talk ... More...

Basic English 15 – Comparing from the series: Cutting Edge Basic English Series - 20 program set		Basic English 15 – Comparing is an entertaining course to help people improve their English, and talk confident... More...

Basic English 16 – Do you like them? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 16 – Do you like them? is an entertaining course to help people improve their English, and learn ... More...

Basic English 17 – Be Careful from the series: Cutting Edge Basic English Series - 20 program set		Basic English 17 – Be careful is an entertaining course to help people improve their English, and be able to gi... More...

Basic English 18 – Chatting from the series: Cutting Edge Basic English Series - 20 program set		Basic English 18 – Chatting is an entertaining course to help people improve their English, and learn to chat c... More...

Basic English 19 – Can I help? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 19 – Can I help you? is an entertaining course to help people improve their English, to be able c... More...

Basic English 20 – What are you going to do? from the series: Cutting Edge Basic English Series - 20 program set		Basic English 20 – What are you going to do? is an entertaining course to help people improve their English, an... More...

Success at Work Series		10 fresh videos to demonstrate essential employability skills Millennials can use to achieve success at your organiza... More...

Resolving Conflict from the series: Cutting Edge Communication Comedy Series 1-80		A great program on essential skills for preventing and resolving conflict with best outcomes. ... More...

Responding Thoughtfully from the series: Cutting Edge Communication Comedy Series 1-80		Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ... More...

Cutting Edge Communication Comedy Series 1-80		COMEDY MAKES LEARNING FUN This comedy business series completed was created by Psychologist Eve Ash and comedienn... More...

Apologizing Carefully from the series: Cutting Edge Communication Comedy Series 1-80		Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ... More...

Behaving Unprofessionally from the series: Cutting Edge Communication Comedy Series 1-80		Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of R... More...

Building Relationships from the series: Cutting Edge Communication Comedy Series 1-80		Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation... More...

Creating a No-Blame Culture from the series: Cutting Edge Communication Comedy Series 1-80		Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typ... More...

Diffusing Anger from the series: Cutting Edge Communication Comedy Series 1-80		Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m... More...

Ensuring a Respectful Workplace from the series: Cutting Edge Communication Comedy Series 1-80		Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racis... More...

Explaining Skillfully from the series: Cutting Edge Communication Comedy Series 1-80		The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining i... More...

Listening Actively from the series: Cutting Edge Communication Comedy Series 1-80		Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening sess... More...

Presenting With Passion from the series: Cutting Edge Communication Comedy Series 1-80		Carol runs a training session on overcoming fear and changing their presentations from BLAND to GRAND. Carol tells Ser... More...

Supporting Others from the series: Cutting Edge Communication Comedy Series 1-80		Marcus creates an award for the most supportive employee of the month and challenges the team to be supportive, saying... More...

Teaching Greetings from the series: Cutting Edge Communication Comedy Series 1-80		Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t... More...

Accepting Change from the series: Cutting Edge Communication Comedy Series 1-80		Marcus informs the team of an imminent change, but everyone is annoyed. Steve and Sanjay object to spending time bring... More...

Creating Positive Impressions from the series: Cutting Edge Communication Comedy Series 1-80		Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi... More...

Developing Successful Mindsets from the series: Cutting Edge Communication Comedy Series 1-80		Steve is dejected. Casey tries to cheer him up and Carol offers advice about being in the Negative Land of W. Carol te... More...

Embracing New Ideas from the series: Cutting Edge Communication Comedy Series 1-80		Marcus invites everyone to suggest innovations to enhance productivity and improve the culture. Junko and Alex compete... More...

Surviving Team Conflicts from the series: Cutting Edge Communication Comedy Series 1-80		Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-asse... More...